In-Office Collections Specialist I

EMPLOYERS; Henderson (NV); On-site; USD 29,000 - 32,000; Full time

Job summary

EMPLOYERS in Henderson, NV seeks a Loyalty Specialist I for an in-office collection call center role. You will handle inbound/outbound calls and emails to resolve delinquencies, provide policy-based information, and ensure customer satisfaction.

Requirements include 1+ year in a collections call center and a high school diploma. English proficiency and basic PC skills are expected. Compensation starts at $21.50/hour; bilingual Spanish candidates earn $22.50/hour, plus benefits.

Qualifications

• 1+ year of Collections Call Center experience.
• 1+ year in a high-volume call center.
• High school diploma or equivalent.
• Ability to read, write, and communicate clearly in English.

Responsibilities

• Answer calls, emails, or chats from multiple workgroups and resolve inquiries.
• Provide accurate information per policies.
• Research balances and coordinate with other departments to resolve discrepancies.
• Negotiate payment arrangements to minimize loss to the organization when needed.
• Assist clients with registering and navigating EMPLOYERS online systems.
• Follow up on customer communications via phone, email, or chat.

Skills

Collections Call Center

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

EMPLOYERS in Henderson, NV seeks a Loyalty Specialist I for an in-office collection call center role. You will handle inbound/outbound calls and emails to resolve delinquencies, provide policy-based information, and ensure customer satisfaction.

Requirements include 1+ year in a collections call center and a high school diploma. English proficiency and basic PC skills are expected. Compensation starts at $21.50/hour; bilingual Spanish candidates earn $22.50/hour, plus benefits.