Client Success & Project Coordinator

SpeedPro Central PA

Apex (NC)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

SpeedPro Apex, part of a national network of wide-format studios, seeks a Customer Service & Project Coordinator to guide clients from inquiry to delivery. You’ll coordinate with production, enter specs, and manage orders, delivering an exceptional customer experience.

The role is in-studio at Apex, NC, Monday–Friday 8:30 AM–5:00 PM. Ideal candidates have 2+ years in customer service, strong communication, and detail-oriented math skills; familiarity with CRM systems and Microsoft Office is a

Qualifications

2+ years in a dedicated customer service, account management, or office coordination role.
Exceptional verbal and written communication skills with a natural ability to connect with people and diffuse project stress.
Comfortable with basic math and measurements (pricing calculations, dimensions, square footage).
Computer-savvy with proficiency in Microsoft Office, fast data entry, and comfort navigating job-tracking/CRM systems.

Responsibilities

Serve as the primary link between clients and production, listening to needs and guiding them toward materials and solutions.
Manage orders from inquiry to final pickup or delivery, including entering detailed specs into the studio system.
Coordinate with production and design teams to ensure clear specs, proofs approval, and deadlines.
Maintain project notes in the CRM and provide clients with proactive order status updates.