Claims Support Associate — Start Your Insurance Career

Stillwater Insurance Services, Inc.; Jacksonville (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Stillwater Insurance Group is seeking a motivated, detail‑oriented individual to join our Claims Department as a Claims Support Representative in Jacksonville, FL. This entry‑level role offers hands‑on experience in customer service, claims operations, and administrative tasks with extensive training and opportunities for advancement.

The position emphasizes cross‑functional exposure and mentorship, supporting either Claims Call Center operations or Claims Administration as needed, with a path

Qualifications

• High school diploma or GED required.
• Associate’s degree or Bachelor’s degree preferred.
• Recent college graduates strongly encouraged to apply.
• Strong computer proficiency, including Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Process FNOL reports via phone and digital channels.
• Create and maintain claim records within company systems.
• Respond to inquiries from policyholders, agents, vendors, and internal partners.
• Escalate complex issues and ensure timely resolution.
• Coordinate with Claims Department for administrative duties.

Skills

Customer service

Communication

Detail-oriented

Microsoft Office

Time management

Team player

Education

College degree preferred

Tools

Microsoft Excel

Job description

Stillwater Insurance Group is seeking a motivated, detail‑oriented individual to join our Claims Department as a Claims Support Representative in Jacksonville, FL. This entry‑level role offers hands‑on experience in customer service, claims operations, and administrative tasks with extensive training and opportunities for advancement.

The position emphasizes cross‑functional exposure and mentorship, supporting either Claims Call Center operations or Claims Administration as needed, with a path