Claims Support Representative

Stillwater Insurance Group; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Stillwater Insurance Group in Jacksonville, FL is seeking a Claims Support Representative, an entry-level position offering hands-on experience in customer service, claims operations, and administration with extensive training and mentorship. Location options include Jacksonville, FL; Jericho, NY; and Omaha, NE as part of cross-functional exposure.

Ideal for recent graduates seeking a stable career in insurance, the role provides onboarding, ongoing development, and pathways to growth within

Qualifications

• High school diploma or GED required.
• Associate or bachelor degree preferred.
• Recent college graduates are encouraged to apply.
• Proficiency with Microsoft Office.
• Strong written and verbal communication.
• Ability to learn new systems quickly.
• Professional customer service mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Receive and process FNOL reports via phone and digital reporting channels.
• Create and maintain claim records within company systems.
• Respond to inquiries from policyholders, agents, vendors, and internal partners.
• Research and resolve customer inquiries with a professional experience.
• Escalate complex issues for timely resolution.
• Support claims operations with documentation and data.
• Coordinate meetings and prepare departmental reports.
• Assist with vendor payments and regulatory requests.

Skills

Customer service

Attention to detail

Communication skills

Team player

Adaptability

Bilingual English/Spanish

Education

High school diploma or GED

Associate degree

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Claims Support Representative

Full Time Clerical Jacksonville, FL, US

2 days ago Requisition ID: 1878

Claims Support Representative

Early Career Opportunity | Claims Operations & Customer Service

Launch Your Career with Stillwater Insurance Group

Are you a recent college graduate looking to start your professional career with a company that invests in your growth? Stillwater Insurance Group is seeking motivated, detail-oriented individuals to join our Claims Department as a Claims Support Representative.

This role provides hands-on experience in customer service, business operations, insurance claims, and administrative functions while offering extensive training, mentorship, cross-functional exposure, and advancement opportunities. Depending on business needs and candidate qualifications, you may support either Claims Call Center operations, Claims Administration, or a combination of both.

If you're looking for a career where you can learn, grow, and make a meaningful impact, we'd love to hear from you.

Why Stillwater?

Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach.

Our employees consistently describe Stillwater as a place with great people, accessible leadership, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment.

Position Summary

The Claims Support Representative provides operational and customer service support across the Claims Department. This position serves as an entry point into the insurance industry and offers broad exposure to claims operations, customer communications, business processes, and administrative support.

Responsibilities may include claim intake, First Notice of Loss (FNOL) processing, customer and agent communications, document management, reporting, compliance support, vendor payment processing, and various administrative duties.

This role is designed to provide cross-functional training and may serve as a pathway to future opportunities within Claims, Operations, Compliance, Customer Service, and Claims Adjusting.

Location: Jacksonville, FL, Jericho, NY, or Omaha, NE

What You'll Do

Customer Service & Claims Support

• Receive and process First Notice of Loss (FNOL) reports through phone and digital reporting channels.
• Create and maintain claim records within company systems.
• Respond to incoming calls and communications from policyholders, agents, vendors, and internal partners.
• Research and resolve customer inquiries while providing a professional and positive experience.
• Escalate complex issues appropriately while ensuring timely resolution.
• Support claims operations by gathering, documenting, and maintaining accurate information.

Administrative & Operational Support

• Process claim file document requests and maintain electronic claim records.
• Route and manage incoming and outgoing correspondence, emails, and mail.
• Assist with vendor payments, stop payments, arbitration matters, CLUE reporting, and regulatory compliance requests.
• Prepare reports, spreadsheets, tracking documents, and departmental performance data.
• Support document indexing, filing, scanning, and records management activities.
• Coordinate meetings, prepare agendas, and maintain departmental documentation as needed.
• Assist with special projects and additional assignments within the Claims Department.

We're Looking For

We're looking for individuals who are eager to learn, enjoy helping others, and have a strong desire to build a professional career. This position is ideal for recent graduates seeking business experience in a stable and growing industry.

Successful candidates are:

• Customer-focused and service-oriented.
• Highly organized and detail-oriented.
• Strong communicators with a professional demeanor.
• Comfortable learning new technologies and systems.
• Able to manage multiple priorities in a fast-paced environment.
• Team players who enjoy collaborating and solving problems.

Minimum Qualifications

• High school diploma or GED required.
• Associate’s degree or Bachelor’s degree preferred.
• Recent college graduates are strongly encouraged to apply.
• Strong computer proficiency, including Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to learn new systems and business processes quickly.
• Professional customer service mindset.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Bachelor’s degree in Business, Communications, Finance, Risk Management, Insurance, or a related field.
• Internship, campus leadership, administrative, customer service, office support, or call center experience.
• Experience with Microsoft Excel, including spreadsheets and basic reporting.
• Bilingual English/Spanish skills.
• Interest in developing a long-term career within the insurance industry.

What You’ll Gain

• Comprehensive training and onboarding.
• Exposure to multiple areas of insurance and claims operations.
• Mentorship from experienced leaders and professionals.
• Opportunities for cross-training and career advancement.
• Transferable business, analytical, and customer service skills.
• A collaborative environment that supports learning and professional growth.

What You Can Expect

• A supportive, team-oriented culture.
• Accessible leadership and mentorship opportunities.
• Continuous learning and development.
• Recognition for initiative, accuracy, and service excellence.
• Career growth potential within Claims, Operations, and other areas of the organization.
• A workplace built on trust, integrity, and respect.

Begin Your Career with Stillwater

Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. Stillwater Insurance Group is a drug-free workplace and an Equal Opportunity Employer.