Claims Support Associate — Start Your Insurance Career

Stillwater Insurance Group

Jacksonville (FL)

On-site

USD 32,000 - 52,000

Full time

14 days+

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Job summary

Stillwater Insurance Group in Jacksonville, FL is seeking a Claims Support Representative, an entry-level position offering hands-on experience in customer service, claims operations, and administration with extensive training and mentorship. Location options include Jacksonville, FL; Jericho, NY; and Omaha, NE as part of cross-functional exposure.

Ideal for recent graduates seeking a stable career in insurance, the role provides onboarding, ongoing development, and pathways to growth within

Qualifications

High school diploma or GED required.
Associate or bachelor degree preferred.
Recent college graduates are encouraged to apply.
Proficiency with Microsoft Office.
Strong written and verbal communication.
Ability to learn new systems quickly.
Professional customer service mindset.
Ability to work independently and as part of a team.

Responsibilities

Receive and process FNOL reports via phone and digital reporting channels.
Create and maintain claim records within company systems.
Respond to inquiries from policyholders, agents, vendors, and internal partners.
Research and resolve customer inquiries with a professional experience.
Escalate complex issues for timely resolution.
Support claims operations with documentation and data.
Coordinate meetings and prepare departmental reports.
Assist with vendor payments and regulatory requests.