In-Office Customer Service Specialist | Call Center

Firstsource Healthcare; Puerto Rico; On-site; USD 32,000 - 42,000; Full time

Job summary

Firstsource Solutions is seeking a Customer Service Representative for an in-office role in the US. The ideal candidate will handle inbound and outbound calls, document customer transactions in the host system, and adhere to shifts to ensure comprehensive phone coverage while complying with regulatory guidelines.

Requirements include a High School diploma or GED, 1 year of call center experience, and healthcare experience.

Qualifications

• High School diploma or GED
• 1 Year Call Center Exp
• Six months’ healthcare experience
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skills

Responsibilities

• Conduct inbound and outbound calls and/or campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance with all regulatory guidelines.
• Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Skills

Typing

Math skills

Reading comprehension

Healthcare exp

Data entry

Multitasking

Education

High School diploma or GED

Job description

Firstsource Solutions is seeking a Customer Service Representative for an in-office role in the US. The ideal candidate will handle inbound and outbound calls, document customer transactions in the host system, and adhere to shifts to ensure comprehensive phone coverage while complying with regulatory guidelines.

Requirements include a High School diploma or GED, 1 year of call center experience, and healthcare experience.