Customer Service Representative November 2026

Paper Alternative Solutions, Inc; Latham (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid sick leave accrual starting day 1

Job summary

Paper Alternative Solutions, Inc. is seeking a Customer Service Representative to handle inbound calls, resolve issues, and provide courteous support in a high-volume environment. This in-office role requires strong communication and problem-solving skills.

Training period will support you as you adapt to the workflow; occasional overtime may be required, including Saturdays for training. Paper Alternative Solutions, Inc. is an equal opportunity employer located in Endicott, NY.

Qualifications

• 6 months+ experience dealing with the public.
• Excellent communication skills to understand and respond to callers.
• Analytical skills to rapidly review and interpret data.

Responsibilities

• Answer incoming calls and respond to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems.

Skills

Public interaction

Excellent communication

Analytical skills

Keyboarding skills

Interpersonal skills

Microsoft Dynamics

Tools

Microsoft Dynamics

Job description

Customer Service Representative

This is an in-office position.

Rate of Pay

$16.50-$17.00 per hour to start

$17.00-$17.50 per hour after 30 days

Work Schedules

• Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)
• Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )
• Occasional overtime may be required, including working optional Saturday for training purposes.

Job Summary

As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Company Description

Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Requirements

Duties

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems

Skills

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and effectively respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system
• Interpersonal skill to respond in a concise and courteous manner.

Benefits

• Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law

Operation Schedule

Operations run from 8am until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at zero.

Work Location

In person

Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.