In-Office Administrative Specialist — Customer Care

Farm Credit; Trenton (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Farm Credit in Trenton, FL is seeking an Administrative Specialist to deliver WOW customer service to guests, employees, and vendors, while providing a wide range of administrative and receptionist support within the branch.

The role is in-office in Trenton, FL and requires strong communication, organizational skills, and experience in a customer-centric environment. Proficiency in Microsoft Office is expected.

Qualifications

• Education: High School diploma or equivalent work experience.
• Experience: Minimum of three to five years administrative experience in a customer-centric environment.

Responsibilities

• Answers, screens, and directs phone calls coming into the switchboard.
• Assists all visitors coming into the main office and ensures they are directed accordingly.
• Confirm and process customers’ payments in a timely manner.
• Submits daily work (customer payments) on a daily basis.
• Processes, sorts, and distributes mail.
• Manages office supplies, including kitchen, and places orders for the branch.
• Prepares, composes, and initiates correspondence and reports as needed and maintains appropriate records, files, and documentation.
• Provides administrative support to facilities.
• Monitors and replenishes supplies for the branch and coordinates service calls.
• Orders supplies and postage stamps and processes all certified and outgoing mail.
• Allows access to vendors for repair or maintenance to building.
• Researches incoming legal documents and forwards to the collateral vault.
• Performs other tasks as required or assigned.
• Serves as back up to the Alachua Branch in calls and other tasks when the administrative assistant is out.
• Submits marketing requests for Trenton branch.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Professional appearance

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Farm Credit in Trenton, FL is seeking an Administrative Specialist to deliver WOW customer service to guests, employees, and vendors, while providing a wide range of administrative and receptionist support within the branch.

The role is in-office in Trenton, FL and requires strong communication, organizational skills, and experience in a customer-centric environment. Proficiency in Microsoft Office is expected.