Customer Service Specialist

Horizon Farm Credit; Huntingdon (Huntingdon County); On-site; USD 40,000 - 55,000; Full time

Job summary

Horizon Farm Credit in Reedsville, PA is seeking a Customer Services Specialist for a full-time, on-site role. Hours are typically 8 a.m. to 4:30 p.m., Monday through Friday.

You'll provide account information in person, by phone, and via email; process payments; support loan servicing; and help with general branch duties. Strong communication, organization, and confidentiality are required; banking/finance experience is preferred.

Qualifications

• Customer service experience preferred in banking or finance.
• Excellent communication and interpersonal skills.
• Strong organization and ability to handle confidential information.
• Ability to work in a fast-paced office environment.

Responsibilities

• Provide account information to customers in person, by phone, and via email.
• Process payments, deposits, and loan-related forms.
• Assist in loan servicing and generating routine reports.
• Support branch staff with general administrative duties.

Skills

Customer service

Communication

Organization

Confidentiality

Tools

AgDocs

Job description

Job Description

Are you looking for a new opportunity with career development/training, the ability to work in a collaborative team environment, and a great work/life balance?

Overview

Horizon Farm Credit is seeking a Customer Services Specialist to join our team. One position is available. The qualified candidate will work in the Reedsville, PA branch location. The hours of operation are typically Monday through Friday from 8 a.m. to 4:30 p.m. This is a full-time office position.

Position Description: In this position, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will perform a wide variety of clerical and office duties including supporting the local branch.

Areas Of Responsibilities Include, But Are Not Limited To

Customer Service

Promptly and professionally handle telephone calls and visitors. Assist callers with routine inquiries and requests. Promptly and professionally handles telephone calls and visitors. Promotes Business Management Solutions and convenience products to members.

Accounting

Process incoming payments and make deposits. Disburse loan funds. Complete noncash forms as needed for internal adjustments and transfers to Finance. Initiates outgoing past due notices and routine delinquency phone calls to customers.

Loan Servicing

Assist in the printing and mailing of loan packages. Ensures loan documents are properly scanned in AgDocs promptly once executed. Supports loan officers' account servicing efforts including the collection of customer financial information.

Additional Administrative Duties

Prepare special reports and correspondence as required. Assist in system maintenance to ensure accurate reporting.

Education

Customer service experience preferred or training/experience in the banking or finance industry.

Experience

Generally, 2-5+ years of related work experience is preferred. Experience working in a fast-paced environment is a plus.

Requirements

Excellent communication & interpersonal relations skills. Moderate knowledge of software applications and proven self-starter. Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments. Ability to initiate, organize, and prioritize work and maintain confidentiality. Basic knowledge and ability t