In-House Tailor & Showroom Fitting Expert

Indochino; Boston (MA); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Indochino's Boston showroom is seeking an Alterations Specialist to perform precision alterations, advise customers on fitting and product options, and coordinate with external tailors. This role emphasizes high-quality workmanship, speed, and exceptional customer service.

You will work in a fast-paced showroom environment, maintaining accuracy, meeting productivity targets, and contributing to a positive brand experience for every guest.

Qualifications

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors.
• Ability to multi-task, prioritize and work within tight deadlines.
• Strong desire and aptitude to develop, learn and grow through hands-on experience.
• Proficiency in Word, Excel or Google Docs is a definite asset.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

Skills

Tailoring skills

Customer service

Communication

Organizational skills

Time management

Tools

Word

Excel

Job description

Indochino's Boston showroom is seeking an Alterations Specialist to perform precision alterations, advise customers on fitting and product options, and coordinate with external tailors. This role emphasizes high-quality workmanship, speed, and exceptional customer service.

You will work in a fast-paced showroom environment, maintaining accuracy, meeting productivity targets, and contributing to a positive brand experience for every guest.