In-House Tailor & Alterations Specialist

Indochino; Buffalo (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative environment

Impactful work

Customer-focused culture

Job summary

Indochino in Buffalo, NY is seeking an Alterations Specialist to perform in-store alterations, advise on product fit, and ensure timely delivery of services in a fast-paced showroom. You will apply tailoring expertise, manage lead times, and maintain quality standards while engaging customers with a professional, brand-focused approach.

The role requires strong communication, multi-tasking, and knowledge of garments construction, fabrics, and men's suiting, with flexibility for retail hours.

Qualifications

• High level of applied tailoring skills.
• Ability to complete alterations in store.
• Bridge communication between Showroom staff and tailors.
• Multi-task, prioritize and work under tight deadlines.
• Willingness to learn and grow through hands-on experience.
• Proficiency in Word, Excel or Google Docs is a definite asset.

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
• Customer-centric approach, understanding and showing enthusiasm for the product and brand
• Press, steam, and spot clean garments/merchandise as necessary
• Follow quality control guidelines and garment inspection
• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
• Complete any rush orders, special requests and escalated situations
• Maintain an accurate record of alterations completed, utilizing the tools provided
• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Identify and communicate possible quality discrepancies, both from factory and from vendors
• Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escape unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

Skills

Tailoring skills

Alterations

Communication

Multi-tasking

Microsoft Office

Tools

Word

Excel

Google Docs

Job description

Indochino in Buffalo, NY is seeking an Alterations Specialist to perform in-store alterations, advise on product fit, and ensure timely delivery of services in a fast-paced showroom. You will apply tailoring expertise, manage lead times, and maintain quality standards while engaging customers with a professional, brand-focused approach.

The role requires strong communication, multi-tasking, and knowledge of garments construction, fabrics, and men's suiting, with flexibility for retail hours.