Showroom Sales Lead - Leadership & Customer Experience

Indochino; Boston (MA); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative environment

Impactful work

Customer focused

Job summary

Indochino in Boston is seeking a dynamic Sales Lead to drive showroom performance and lead a fashion-focused team. You will coach staff, guide fittings, and manage client appointments to deliver exceptional service and high conversion rates.

Applicants should bring proven retail leadership, a keen eye for menswear fit, and the ability to handle high-energy, customer-focused environments. Flexible scheduling is expected, including evenings and weekends.

Qualifications

• 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
• Proficiency in iOS and MS Office applications.

Responsibilities

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom KPIs including sales targets, conversion rates, UPT, and AOV.
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team-based KPIs.
• Provide guidance and coaching to team members to enhance performance and customer interactions.
• Actively contribute to building relationships with high-value clients and ensure their needs are met with top service.

Skills

Leadership

Customer service

Interpersonal skills

Menswear knowledge

Communication

Problem solving

Calm under pressure

Self-starter

iOS

Tools

MS Office

Job description

Indochino in Boston is seeking a dynamic Sales Lead to drive showroom performance and lead a fashion-focused team. You will coach staff, guide fittings, and manage client appointments to deliver exceptional service and high conversion rates.

Applicants should bring proven retail leadership, a keen eye for menswear fit, and the ability to handle high-energy, customer-focused environments. Flexible scheduling is expected, including evenings and weekends.