Service Assistant

Brewster Ford; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(K) Plan w/ Matching

Training Provided

Paid Vacation

Employee Appreciation Events (i.e. Holiday Parties, Sporting Events, Luncheons)

Job summary

A reputable automotive dealership in New York is seeking a customer-oriented service representative to manage service appointments and ensure customer satisfaction. Candidates should possess strong computer skills and a background in customer service, as well as excellent communication abilities. Punctuality and a clean driving record are necessary for this position, which offers various employee benefits including medical and 401(K) plans.

Qualifications

• Strong computer skills are essential, including proficiency in Microsoft Outlook, Excel, and Word.
• Candidates should have a strong background in customer service.
• Excellent verbal and written communication skills are required.
• Punctuality, reliability, and a willingness to improve are key traits.
• Candidates must have a clean driving record and a valid driver's license.

Responsibilities

• Schedule service appointments and follow up with customers via phone.
• Run pick up and delivery, along with shuttle scheduling service.
• Actively listen to and direct customers appropriately.
• Respond quickly to customer phone calls and assist service advisors.
• File service requests and assist with the rental fleet.
• Park cars and work with manufacturers online.
• Follow up on customer satisfaction and learn Ford Warranty.

Skills

Strong computer skills, including Outlook, Excel and Word

Strong customer service background

Excellent verbal and written communication skills

Punctual, reliable and eager to improve

Clean driving record and valid driver’s license

Job description

About Us

Volz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work with a management team who provides a fun, high energy environment.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• 401(K) Plan w/ Matching
• Training Provided
• Paid Vacation
• Employee Appreciation Events (i.e. Holiday Parties, Sporting Events, Luncheons)
• Multitude of Tenure Employees

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
• Run our pick up and delivery & shuttle scheduling service
• Actively listen to customers, answering their questions, and directing them appropriately as they request.
• Respond quickly to customer phone calls
• Help take care of over flow from service advisors
• File service requests
• Assist with rental fleet
• Park Cars
• Work with manufacturers online
• Follow up on customer satisfaction
• Learn Ford Warranty
• Other duties as assigned

Qualifications

• Strong computer skills, including Outlook, Excel and Word
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• Clean driving record and valid driver’s license