Part-time Service Scheduler

Benna Ford Superior; Superior (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Benna Auto Center, LLC is seeking a Part-time Service Scheduler to join our team in Superior, WI. This on-site role focuses on coordinating service schedules for Ford and Chrysler customers, ensuring smooth operations and high service quality.

You will be on the phone most of the workday, with a very flexible three-day-a-week schedule from 8:30 AM to 5:00 PM, including a half-hour lunch. Responsibilities include utilizing scheduling software to optimize workflow, coordinating with advisors and

Qualifications

• Experience in scheduling or in a similar role within automotive/manufacturing.
• Strong organizational skills to manage multiple tasks simultaneously.
• Excellent customer service and phone communication skills.

Responsibilities

• Manage all service schedules for Ford and Chrysler (primarily Chrysler) to optimize workflow via phone and online scheduling.
• Use Ford’s Vehicle Care Portal (VCP) to locate recalls and call customers to schedule appointments or assist Mobile service scheduling.
• Coordinate with service advisors and parts to ensure correct parts are available for scheduled repairs.
• Make follow-up calls for recommended maintenance.
• Coordinate with porters to ensure the shop has next-day work lined up.
• Conduct follow-up surveys after service.
• Assist in training and communicating with BDC personnel.
• Other duties as assigned.

Skills

Scheduling experience

Organizational skills

Analytical skills

Customer service

Phone communication

Tools

DMS

CDK scheduling

Job description

Benna Auto Center, LLC is dedicated to providing top-notch automotive services with a focus on efficiency and customer satisfaction. Our commitment to excellence drives us to optimize our operations and ensure that our clients receive the best possible service.

Summary

We are seeking a Part-time Service scheduler to join our dynamic team at Benna Auto Center, LLC. This is not a remote position. In this role, you will be responsible for coordinating schedules and ensuring that our operations run smoothly. Your contributions will be vital in maintaining our high standards of service and efficiency.

Responsibilities

• Manage all service schedules for both Ford and Chrysler (primarily Chrysler) to optimize workflow through phone calls and online scheduling software.
• Utilize Ford’s Vehicle Care Portal (VCP) to locate open recalls and call customers to schedule appointments or assist Remote Experience Coordinator with scheduling small maintenance work for Mobile service repairs or Pickup and Delivery services.
• Conduct check ins with service advisors and parts to ensure the correct parts are here for scheduled service repairs.
• Perform follow-up calls for recommended maintenance.
• Contact next day appointments and coordinate with porters to ensure repair shop is stocked with next day service work.
• Conduct follow-up calls for surveys.
• Assist in training and communicating with BDC personnel.
• Other duties to be assigned.

Requirements

• Proven experience in scheduling or a similar role, preferably, within the automotive or manufacturing industry.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong analytical skills for demand planning and forecasting.
• Outstanding customer service skills.
• Willingness to be on the phone most of the workday.

Recommended

• Familiarity with automotives.
• Understanding of DMS and CDK scheduling software.

Schedule

• 8:30 A.M. – 5:00 P.M. (with a half hour lunch break) three days a week, VERY flexible schedule.