Remote Service Appointment Coordinator Assistant

Kids for the Future; Dearborn (MI); Remote; USD 25,000 - 28,000; Full time

Job summary

Village Ford is seeking an Assistant to support Remote Experiences Manager in coordinating Mobile Service and Remote Customer Experience operations at the dealership. This in-house role focuses on daily scheduling, customer communication, vehicle pickups and deliveries, and follow-up activities to ensure a consistent customer experience.

The position requires strong organizational skills and the ability to manage multiple tasks in a fast-paced environment, with attention to detail and clear

Qualifications

• Experience supporting scheduling and customer communication.
• Ability to monitor mobile service scheduling and technician assignments.
• Strong organizational and documentation skills.

Responsibilities

• Monitor daily Mobile Service appointments, pickups, deliveries, and technician assignments.
• Assist in keeping the schedule organized and on track for the Remote Experiences Manager.
• Communicate scheduling changes and operational concerns to the team and customers.

Skills

Customer service

Scheduling coordination

Effective communication

Job description

• Location 23535 Michigan Avenue,Dearborn, MI, 48124,United States
• Base Pay $18.00 / Hour
• Employee Type FT Non-Exempt

Description

The Remote Service Appointment Coordinator Assistant supports the Remote Experiences Manager in coordinating the dealership's Mobile Service and Remote Customer Experience operations. This position helps manage daily scheduling, customer communication, vehicle pickup and delivery, service follow-up, documentation, and administrative tasks. This is not a remote position this In-House at the dealership

The Assistant helps keep daily operations organized and running smoothly by monitoring schedules and assigned activities, communicating with customers and dealership departments, maintaining accurate records, and coordinating with outside service providers. The position also helps identify and elevate customer, technical, or operational concerns to the Remote Experiences Manager or appropriate department leader.

Requirements

Essential Duties and Responsibilities:

Daily Operational Support

• Assist with monitoring mobile sales activity, PDL traffic, and BDC activity.
• Help maintain coverage of the BDC desk and related customer communication channels as directed.
• Monitor the daily schedule for Mobile Service appointments, vehicle pickups, deliveries, and technician assignments.
• Assist the Remote Experiences Manager in keeping daily operations organized and on schedule.
• Communicate scheduling changes, delays, and operational concerns to the appropriate team members.

Summary

The Remote Service Appointment Coordinator Assistant supports the Remote Experiences Manager in coordinating Village Ford's Mobile Service. This position helps keep daily activities running smoothly by coordinating service appointments, vehicle pickups and deliveries, technician schedules, customer communication, and follow-up activities. This is an (In-House) fast-paced, team-oriented position that combines customer service, organization, communication, and administrative responsibilities while helping deliver a convenient and consistent experience for Village Ford customers.