In-House DMV Customer Service Specialist

State of Ohio; Columbus (OH); Sur place; USD 27 000 - 38 000; Plein temps

Avantages offerts par ce poste

Free Parking

Free Gym Access & Walking Path

Daycare On-site

Cafeteria On-site

Multiple pay increases over the first

Résumé du poste

The State of Ohio, Bureau of Motor Vehicles, is seeking a Customer Service Assistant 2 in Columbus to handle inquiries and process in-house driver license and ID requests. You will respond to calls, walk-ins, and written inquiries with professional, timely information, ensuring accuracy and customer satisfaction.

Responsibilities include handling complex questions, using the Driver License System and related databases, and ensuring follow-up on outstanding issues.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsabilités

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
• Operate a personal computer system to access the Driver License System (DLS), Driver License Database (DLD) & the Business Application Services System (BASS) to determine the eligibility to issue In-House Driver License (DL) &/or Identification (ID) Processing.

Connaissances

Customer Service

Description du poste

The State of Ohio, Bureau of Motor Vehicles, is seeking a Customer Service Assistant 2 in Columbus to handle inquiries and process in-house driver license and ID requests. You will respond to calls, walk-ins, and written inquiries with professional, timely information, ensuring accuracy and customer satisfaction.

Responsibilities include handling complex questions, using the Driver License System and related databases, and ensuring follow-up on outstanding issues.