Customer Service Assistant 2 20050274

State of Ohio; Columbus (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Free Parking

Free Gym Access & Walking Path

Daycare On-site

Cafeteria On-site

Multiple pay increases over the first

Job summary

The State of Ohio, Bureau of Motor Vehicles, is seeking a Customer Service Assistant 2 in Columbus to handle inquiries and process in-house driver license and ID requests. You will respond to calls, walk-ins, and written inquiries with professional, timely information, ensuring accuracy and customer satisfaction.

Responsibilities include handling complex questions, using the Driver License System and related databases, and ensuring follow-up on outstanding issues.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
• Operate a personal computer system to access the Driver License System (DLS), Driver License Database (DLD) & the Business Application Services System (BASS) to determine the eligibility to issue In-House Driver License (DL) &/or Identification (ID) Processing.

Skills

Customer Service

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization: Public Safety

Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - [e-mail]

Work Location:
1970 West Broad Street
Columbus, Ohio, 43223-1102
United States

County: Franklin

Compensation: $23.65 per hour

Schedule: Permanent - Full Time

Work Hours: Monday - Friday, 7:30 a.m. - 4:30 p.m.

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Customer Service

Position Number: 20050274

Requisition ID: req1272

Who We Are

Bureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

What You'll Do

Ohio Department of Public Safety – Bureau of Motor Vehicles/Field Operations/In-House Processing

Report In Location - 1970 W Broad Street, Columbus OH 43223

Work Hours - Monday - Friday, 7:30 a.m. - 4:30 p.m.

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Assistant 2

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Operate a personal computer system to access the Driver License System (DLS), Driver License Database (DLD) & the Business Application Services System (BASS) to determine the eligibility to issue In-House Driver License (DL) &/or Identification (ID) Processing.

Click here to see full position description

Additional Information

UNUSUAL WORKING CONDITIONS

May be confined to desk answering telephone for 6.5 - 7 hours per day.

Background Check Information

• A BCI/FBI fingerprint check, a background check, may be required on all selected applicants.

To request a disability accommodation, please email [e-mail] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
  -Or equivalent of Minimum Qualifications for Employment noted above.
  Job Skills: Customer Service

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.