In-Home Tech Trainer & Installer (Part-Time)

Sorenson Communications, LLC; Natchez (MS); On-site; USD 17,000 - 22,000; Part time

Job summary

Sorenson Communications, LLC in Natchez, MS is seeking a part-time Installer/Trainer to help customers set up CaptionCall phones, train them on features, and promote the service. The role is customer-focused, requires traveling to customers' homes, and allows independent work with a flexible schedule.

Qualifications include a High School Diploma or GED, basic computer skills, and sales or customer service experience.

Qualifications

• High School Diploma or GED required.
• Basic computer knowledge is required.
• Experience in sales or customer service is preferred.
• Experience working with senior citizens is beneficial.
• Willingness to travel up to 25% with some evenings/weekends may be needed.
• Clear English communication (reading/writing/speaking) is essential.

Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Skills

Customer service

English fluency

Driving

Education

High School Diploma or GED

Job description

Sorenson Communications, LLC in Natchez, MS is seeking a part-time Installer/Trainer to help customers set up CaptionCall phones, train them on features, and promote the service. The role is customer-focused, requires traveling to customers' homes, and allows independent work with a flexible schedule.

Qualifications include a High School Diploma or GED, basic computer skills, and sales or customer service experience.