In-Home Smart Security Specialist

ADT; Charlotte (NC); Ibrido; USD 60.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k) with company match

Company vehicle

Paid time off

Tuition reimbursement

Descrizione del lavoro

ADT is seeking a Smart Home Consultant to guide residential customers in designing secure home ecosystems. You will perform in-home assessments, install and activate security hardware, and educate customers on app features to ensure tailored protection.

The role blends hands-on installation with consultative sales and opportunities to upsell smart home products. Paid onboarding and on-going training are provided, with uncapped commissions and an average earnings potential around six figures

Competenze

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions.

Mansioni

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Conoscenze

Customer-focused communication

Technical aptitude

Problem solving

Interpersonal skills

Willingness to learn new tools

Formazione

High school diploma or equivalent

Strumenti

Smart home installation tools

Descrizione del lavoro

ADT is seeking a Smart Home Consultant to guide residential customers in designing secure home ecosystems. You will perform in-home assessments, install and activate security hardware, and educate customers on app features to ensure tailored protection.

The role blends hands-on installation with consultative sales and opportunities to upsell smart home products. Paid onboarding and on-going training are provided, with uncapped commissions and an average earnings potential around six figures