In-Home Smart Security Designer & Consultant

ADT Security Services; Bartlett (TN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical Insurance

Company Vehicle

401(k) with company match

Paid Time Off

Job summary

ADT Security Services in Bartlett, TN is seeking a Smart Home Consultant to guide residential customers in designing a secure, connected home. You will blend hands‑on installation with consultative sales to explain how security, IoT devices, and smart home products work together to protect what customers value most.

You’ll activate systems, educate customers on our app and features, and ensure solutions fit unique needs, with comprehensive training and uncapped earning potential.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer‑focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Responsibilities

• Deliver in‑home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long‑term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer-focused communication

Technical aptitude

Home network understanding

Continuous learner

Physical ability to lift 10+ pounds

Education

High school diploma or equivalent

Job description

ADT Security Services in Bartlett, TN is seeking a Smart Home Consultant to guide residential customers in designing a secure, connected home. You will blend hands‑on installation with consultative sales to explain how security, IoT devices, and smart home products work together to protect what customers value most.

You’ll activate systems, educate customers on our app and features, and ensure solutions fit unique needs, with comprehensive training and uncapped earning potential.