In-Home Smart Home & Security Consultant

ADT; Springfield (VA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability and life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to design and install in-home security and smart home systems for residential customers. You will combine hands-on installation with consultative sales to show how security, IoT devices, and smart home products work together in a home setting.

You’ll activate systems, educate customers on our app and features, and tailor solutions to fit each home’s unique needs. The role involves in-home travel, demonstrations, and ongoing customer support.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Willingness to learn new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection

Skills

Strong customer-focused communication

Technical aptitude

Explain product interactions in home

Problem-solving

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to design and install in-home security and smart home systems for residential customers. You will combine hands-on installation with consultative sales to show how security, IoT devices, and smart home products work together in a home setting.

You’ll activate systems, educate customers on our app and features, and tailor solutions to fit each home’s unique needs. The role involves in-home travel, demonstrations, and ongoing customer support.