In-Home Financing Support Specialist

West Shore Home; Dallas (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

HSA with company match

Paid holidays and PTO

Employee Referral Program

Employee Discount Program

Job summary

West Shore Home is seeking an In-Home Sales Support Specialist in Irving, TX to assist Design Consultants with financing options and system usage. You will resolve issues, ensure policy adherence, and document all interactions to help customers complete the home improvement financing journey.

The role emphasizes strong communication, proficiency with Office tools, and a professional client-facing presence to support the sales team and meet KPIs.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite preferred, particularly Microsoft Teams.
• Strong communication skills and comfortable talking over the phone and video.

Responsibilities

• Provide troubleshooting assistance to Design Consultants by delivering effective solutions and staying updated on lending options and policy changes.
• Document and maintain records of all support requests, outcomes, and follow-up actions.
• Maintain a professional demeanor in all interactions with Design Consultants.
• Help achieve company KPIs, such as support requests handled per hour.

Skills

Communication skills

Phone/Video communication

Coachable and driven to win

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Microsoft Teams

Job description

West Shore Home is seeking an In-Home Sales Support Specialist in Irving, TX to assist Design Consultants with financing options and system usage. You will resolve issues, ensure policy adherence, and document all interactions to help customers complete the home improvement financing journey.

The role emphasizes strong communication, proficiency with Office tools, and a professional client-facing presence to support the sales team and meet KPIs.