Sales Support Specialist

West Shore Home; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive Health Insurance options

401(k) Retirement Plan with company -

HSA plan with company match

Paid holidays and PTO

Employee Referral Program

Employee Discount Program

Job summary

West Shore Home is seeking an In-Home Sales Support Specialist in Irving, TX. You will assist Design Consultants with financing options, navigate our systems, and help ensure a smooth customer experience from inquiry through financing approval.

Responsibilities include troubleshooting, documenting outcomes, and maintaining KPIs while upholding professional standards. The role requires a high school diploma, strong communication skills, and proficiency with MS Teams and Office.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite preferred, particularly Microsoft Teams.
• Communication skills and comfortable talking over the phone and video. Coachable and driven to win.

Responsibilities

• Provide troubleshooting and support to Design Consultants, staying current with lending options and system updates.
• Document and maintain records of all requested support, outcomes, feedback, and follow-up actions.
• Maintain a professional demeanor in all interactions with Design Consultants.
• Maintain company KPIs, such as support requests per hour.
• Achieve consistent results meeting or exceeding individual and team goals.

Skills

Phone communication

Coachable

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Teams

Microsoft Office Suite

Job description

Position

In-Home Sales Support Specialist

Location

Irving, TX

Schedule

Schedule alternates between “Week 1” and “Week 2” hours every other week.

Work every other Saturday, from 8:00 AM through 4:30 PM, is required.

Week 1 – 9:00 AM through 5:30 PM, Week 2 – 1:00 PM though 9:30 PM.

Who We Are

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Job Summary

As an In-Home Sales Support Specialist, you will play a vital role in improving our customers’ experience by providing essential assistance to our Design Consultants as they navigate the process of securing financing for our valued customers. Your contributions will include a range of activities to aid the Design Consultants in utilizing our systems effectively. Those activities include issue resolution, system support and assistance with policies and procedures.

Key Role Accountabilities

• Provide troubleshooting assistance to our Design Consultants by delivering effective solutions through maintaining expertise on the latest lending options and staying ahead of changes, navigating our systems and staying ahead of software updates, and actively following policies and procedures while suggesting improvements.
• Document and maintain records of all requested support from our Design Consultants, including outcomes, feedback, and any follow-up actions.
• Ensure a professional demeanor during all interactions with our Design Consultants.
• Maintain company KPIs, such as but not limited to, support requests handled per hour.
• Achieve consistent results that meet or exceed expected individual and team goals.

Minimum Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite preferred, particularly Microsoft Teams
• Communication skills and comfortable talking over the phone and video. Coachable and driven to win.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program

Culture And Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/

Equal Employment Opportunity

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.