In-Home Design & Sales Specialist

West Elm; Alexandria (VA); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Generous discount on all Williams-Son&

Job summary

Williams-Sonoma, Inc. in Alexandria, VA, invites you to join the Design Studio as a specialist who inspires customers to express themselves at home.

You’ll help clients in one-on-one consultations in-store and in-home, guiding design choices and driving store sales. You’ll handle product knowledge, promotions, and seamless service at the cash wrap, with responsibilities spanning gift services, orders, and special requests.

Qualifications

• Strong communication, clienteling and customer follow‑up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1‑2 years of customer service and retail sales experience (specialty retail preferred, but not required).

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in‑home regarding the design of their living spaces to drive store sales.
• Perform productive in‑home consultations including the ability to accurately measure and assess the client's living space.
• Create and present design plans based on client’s needs, style, preferences and living space.
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
• Utilize exemplary World class service standards to assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.

Skills

Communication

Clienteling

Sales-oriented

Design knowledge

Multitasking

Job description

Williams-Sonoma, Inc. in Alexandria, VA, invites you to join the Design Studio as a specialist who inspires customers to express themselves at home.

You’ll help clients in one-on-one consultations in-store and in-home, guiding design choices and driving store sales. You’ll handle product knowledge, promotions, and seamless service at the cash wrap, with responsibilities spanning gift services, orders, and special requests.