In-Home Comfort Sales Advisor

GEM Plumbing & Heating Services, LLC; Raynham (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Draw Base with Commission Plan

Car Allowance

Additional Bonus Opportunities!

Medical, Dental, and Vision Insurance

401K Plan with Company Match

Holiday Pay

Long Term Disability

Company Paid Life Insurance

Flexible Spending Account

Great Company Culture

Fitted and Customized Company Uniforms

Company iPhone & iPad

Continuous and extensive training and

Job summary

GEM Plumbing & Heating Services, LLC in Raynham, MA is seeking a Comfort Advisor to drive lead-generated appointments and deliver prompt price quotes. You will leverage On Call Air software and financing options to tailor solutions for customers.

You will cultivate relationships, pursue new business opportunities, and ensure exceptional customer experiences through end-to-end coordination with internal teams and clients.

Qualifications

• Bachelor's degree or equivalent years of sales experience.
• Excellent customer service and communication skills.
• Organizational and time management skills to manage multiple tasks.
• Problem solving abilities to optimize processes and outcomes.
• Prior sales experience is a plus.
• Experience with Service Titan and On Call Air is highly preferred.
• Prior experience in the construction industry a plus but not required.

Responsibilities

• Develop and implement effective sales strategies to explore new business opportunities, including the identification of key decision-makers within targeted leads.
• Provide customers with prompt and accurate price quotes, showcasing the latest technologies tailored to meet their specific needs, with a focus on leading with financing options.
• Collaborate seamlessly with other departments to facilitate smooth sales-to-install handoffs, ensuring an exceptional end-to-end customer journey.
• Engage with fellow Sales Reps/Comfort Advisors to communicate sales targets, share best practices, and foster a collaborative work environment that drives success.
• Prepare and deliver regular sales reports to management, highlighting achievements and areas that require attention for continuous improvement.
• Conduct outbound follow-up calls to existing clients through both telephone and email.
• All appointments conducted in-home to provide personalized and tailored solutions.
• Proactively prospect to generate 10% of leads, showcasing your ability to identify and pursue new business opportunities.
• Additional duties as assigned, contributing to the overall success of the team and organization.

Skills

Customer service

Communication

Time management

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

ServiceTitan

On Call Air

Job description

GEM Plumbing & Heating Services, LLC in Raynham, MA is seeking a Comfort Advisor to drive lead-generated appointments and deliver prompt price quotes. You will leverage On Call Air software and financing options to tailor solutions for customers.

You will cultivate relationships, pursue new business opportunities, and ensure exceptional customer experiences through end-to-end coordination with internal teams and clients.