In-Home Care Operations Coordinator

Live Love & Laugh Homecare Services, LLC; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Live Love & Laugh Homecare Services, LLC in Columbia, SC seeks an experienced operations professional to coordinate scheduling, staffing, and client intake for a busy homecare agency. You will match caregivers to clients, manage shifts, and verify timesheets for payroll, ensuring smooth daily operations.

Responsibilities include onboarding, care plan maintenance, HIPAA-compliant recordkeeping, licensing compliance, background checks, audits, billing support, and caregiver recruitment.

Responsibilities

• Caregiver Matching: Pairing aides with clients based on skill sets, availability, language, and personal preferences.
• Shift Management: Filling open shifts, covering call-outs, and swiftly handling last-minute schedule changes to maintain continuous care.
• Time Tracking: Processing and verifying caregiver timesheets to ensure accurate payroll processing.
• Onboarding: Conducting initial intake calls, gathering service information, and guiding new clients through the orientation process.
• File Maintenance: Creating and updating client files, care plans, and medical records in compliance with agency software and HIPAA standards.
• Family Liaison: Serving as the primary point of contact for clients and their families to address concerns and adjust care plans as patient needs evolve.
• Licensing Requirements: Ensuring agency operations and staff qualifications meet state, federal, and local healthcare regulations.
• Background Checks: Processing employee background checks, reference verifications, and professional license renewals.
• Audits and Reporting: Preparing documentation for annual state surveys and maintaining comprehensive records of all client-related activity.
• Insurance Processing: Handling billing, processing insurance claims, and managing Medicaid/Medicare paperwork or private pay invoicing.
• Recruitment Support: Assisting with job postings, applicant tracking, and on-boarding of new caregivers.
• Employee Relations: Coordinating ongoing caregiver training, performance evaluations, and mediating workplace conflicts.
• Marketing: Experience in recruiting new clientele.

Job description

Live Love & Laugh Homecare Services, LLC in Columbia, SC seeks an experienced operations professional to coordinate scheduling, staffing, and client intake for a busy homecare agency. You will match caregivers to clients, manage shifts, and verify timesheets for payroll, ensuring smooth daily operations.

Responsibilities include onboarding, care plan maintenance, HIPAA-compliant recordkeeping, licensing compliance, background checks, audits, billing support, and caregiver recruitment.