Customer-Focused Operations Specialist

Customs Goods LLC; Carson (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Customs Goods LLC in Carson, CA seeks an Operations Specialist to deliver first-level customer service and manage client orders within warehouse management systems. The role focuses on prompt, thorough issue resolution and communication between customers and facility staff.

Responsibilities include processing orders, maintaining account data, and supporting billing and daily reporting, while collaborating with staff across departments to ensure accurate order entry and timely updates.

Qualifications

• High school diploma or GED and related experience preferred.
• Experience in distribution/fulfillment environment a plus.
• Knowledge of Microsoft Office/Outlook and WMS.
• Excellent oral and written communication skills.
• Ability to cross train others.
• Excellent data entry skills with attention to detail.

Responsibilities

• Process Client Orders or Receipts, Order Confirmations, Carrier Communications and handling general account records.
• Communicate with customers by telephone or written to provide information and support.
• Maintain data integrity of account information in internal systems.
• Provide departmental support functions on Client accounts as assigned.
• Use information systems for tasks related to Client accounts (order entry, inventory inquiries).
• Prepare and review daily reports and worksheets; ensure accurate order entry and status updates.
• Respond to billing questions and keep records of customer interactions.
• Track Client activities and complete daily spreadsheets.
• Confer with customers to obtain details of products and services and take orders.
• Monthly billing responsibilities including close and enter charge codes for orders.
• Prepare documents such as work orders, bills of lading, packing lists and shipping labels.
• Communicate effectively with Associates, Supervisors, Managers and Senior Management.
• Other duties as assigned.

Skills

Data entry

Oral and written communication

Cross training

Attention to detail

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

WMS (Warehouse Management System)

Job description

Customs Goods LLC in Carson, CA seeks an Operations Specialist to deliver first-level customer service and manage client orders within warehouse management systems. The role focuses on prompt, thorough issue resolution and communication between customers and facility staff.

Responsibilities include processing orders, maintaining account data, and supporting billing and daily reporting, while collaborating with staff across departments to ensure accurate order entry and timely updates.