Import Operations Specialist

Customs Goods LLC; Carson (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Custom Goods, LLC in California seeks an Operations Specialist to provide first-level customer service and manage order activity in our warehouse systems. You will coordinate between customers and facility staff, process orders, and ensure accurate data across systems.

Responsibilities include handling inquiries, billing questions, and daily reports, while maintaining records of interactions and ensuring timely order entry and release of information to staff.

Qualifications

• High school diploma or GED with two years of related experience.
• Experience in distribution/fulfillment environment is preferred.
• Knowledge of Microsoft Office/Outlook and Warehouse Management System (WMS).
• Excellent oral and written communication skills.
• Ability to cross-train others and maintain data integrity.

Responsibilities

• Provide first level customer service to internal and external customers by phone or written communication.
• Process client orders, receipts, confirmations, and carrier communications.
• Maintain data integrity in internal systems and accurate client account records.
• Prepare documents such as work orders, bills of lading, and packing lists to route materials.
• Communicate order status and inquiries to customers and staff in a professional manner.
• Record customer interactions, inquiries, complaints, and actions taken.
• Assist in tracking client activities and complete daily spreadsheets.
• Monthly billing responsibilities including close and entry of charge codes for orders.
• Collaborate with associates, supervisors, managers, and senior management.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office/Outlook

Warehouse Management System (WMS)

Job description

In this role, the Operations Specialist provides the first level of customer service to internal and external customers by demonstrating prompt, and thorough attention to issues and requests. Work within the existing warehouse management systems to track and account for each customer order and communicate between customer and facility staff.

Essential Functions:

• Responsible for supporting the operation, including, but not limited to the following activities: Processing Client Orders or Receipts, Order Confirmations, Carrier Communications and Handling General Account Records.
• Communicate professionally, effectively and promptly with customers by telephone or written to provide information and support regarding the day to day business or whatever the inquiry that may arise by either customer or staff.
• Active participation in maintaining the data integrity of account information stored in the Company internal systems.
• Responsible for providing the departmental support functions on Client as assigned.
• Utilize the facility Information Systems to perform tasks related to Client account, such as, but not limited to: order entry, inventory inquiries, receipt processing
• Must be able to utilize and accurately complete daily reports and worksheets as required by both Client and Management.
• Ensuring accurate order entry and release of same information to staff as needed. Answer customer billing questions.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Assist in accurately tracking Client activities and complete daily spreadsheets.
• Confer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same.
• Monthly billing responsibilities including close and enter charge codes for orders, receivers/work orders
• Prepare documents, such as work orders, bills of lading, shipping orders, commercial invoices, master BOL’s, packing lists and barcode labels to route materials
• Must be able to effectively communicate with other Associates, Supervisors, Managers and Senior Management.
• Other duties as assigned

Core Behaviors:

• Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust

Required Education and Experience

• High school diploma or GED and two years’ related experience.
• Experience in distribution/fulfillment environment is preferred.
• Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
• Have excellent oral and written communication skills
• Ability to cross train others
• Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing.
• Must be able to be professional at all time and flexible with changing situations.
• Must be able to communicate effectively orally and in writing
• Upholds organizational values

AAP/EEO Statement

Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.