Import Customer Service Specialist – Global Logistics (Onsite)

Staffmark Group; South San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Staffmark Group in South San Francisco, CA is seeking an Import Customer Service Representative to support international shipments. You will answer questions, resolve issues by phone and email, and ensure clients receive accurate, timely service.

The role emphasizes detail orientation, strong English communication, and the ability to work onsite Monday through Friday in a busy logistics environment, coordinating with other teams to keep shipments moving smoothly.

Qualifications

• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, or administrative work.
• Advanced English communication skills, both written and verbal.
• Able to work on-site Monday through Friday.
• Able to meet tight deadlines and stay effective under pressure.
• Strong attention to detail with excellent organization and time management.
• Customer service mindset; proactive, responsive, and people-oriented.
• Able to identify client needs and understand the client's point of view.
• Collaborative team player and quick learner of new software.

Responsibilities

• Resolve customer problems on the first contact using all available tools.
• Answer calls and emails promptly, professionally, and effectively.
• Provide timely updates on transportation status and shipment progress.
• Coordinate with other departments to correct shipment discrepancies.
• Escalate complex issues to the supervisor when needed.
• Identify potential problems early and resolve unexpected issues.
• Perform other duties as assigned.

Skills

Advanced English communication

Attention to detail

Time management

Customer service mindset

Team player

Software learning ability

Education

High School Diploma or equivalent

Job description

Staffmark Group in South San Francisco, CA is seeking an Import Customer Service Representative to support international shipments. You will answer questions, resolve issues by phone and email, and ensure clients receive accurate, timely service.

The role emphasizes detail orientation, strong English communication, and the ability to work onsite Monday through Friday in a busy logistics environment, coordinating with other teams to keep shipments moving smoothly.