Air Export Customer Service Specialist (Onsite)

Staffmark Group; South San Francisco (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Staffmark is seeking a Customer Service Agent for Air Export in South San Francisco, onsite. The role focuses on coordinating international shipments, ensuring regulatory compliance, and delivering exceptional customer service.

It involves handling documentation, MAWB/HAWB processing, and liaising with airlines, customers, and overseas offices. The position is a long-term temporary assignment with potential conversion based on performance and team fit.

Qualifications

• Customer-focused approach delivering top-tier service.
• Typing speed 30–40 WPM minimum and strong computer literacy.
• Excellent attention to detail and ability to multi-task.
• Proactive, energetic attitude and reliable work ethic.

Responsibilities

• Coordinate international air export shipments and arrange pickups.
• Process export shipments to comply with U.S. regulations and prepare bills of lading.
• Enter shipment data, generate documents, apply rates, and arrange clearance.
• Coordinate pickups and transfers from facility to carrier.
• Arrange flights with airlines and provide flight details to customers.
• Print and distribute export documents and apply cargo labels.
• Close MAWB/HAWB data and ensure accuracy.
• Create invoices for shipments and related billing.
• Provide service updates and resolve exceptions; support overseas offices.
• Assist with SOPs and RFQ data as needed.

Skills

Proactive attitude

Customer service mindset

Strong work ethic

Typing 30-40 WPM

Attention to detail

Multi-tasking in fast-paced env

Freight forwarding experience (pref)

Job description

Staffmark is seeking a Customer Service Agent for Air Export in South San Francisco, onsite. The role focuses on coordinating international shipments, ensuring regulatory compliance, and delivering exceptional customer service.

It involves handling documentation, MAWB/HAWB processing, and liaising with airlines, customers, and overseas offices. The position is a long-term temporary assignment with potential conversion based on performance and team fit.