Customer Service Representative, Import

Staffmark Group; South San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Staffmark Group in South San Francisco, CA is seeking an Import Customer Service Representative to support international shipments. You will answer questions, resolve issues by phone and email, and ensure clients receive accurate, timely service.

The role emphasizes detail orientation, strong English communication, and the ability to work onsite Monday through Friday in a busy logistics environment, coordinating with other teams to keep shipments moving smoothly.

Qualifications

• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, or administrative work.
• Advanced English communication skills, both written and verbal.
• Able to work on-site Monday through Friday.
• Able to meet tight deadlines and stay effective under pressure.
• Strong attention to detail with excellent organization and time management.
• Customer service mindset; proactive, responsive, and people-oriented.
• Able to identify client needs and understand the client's point of view.
• Collaborative team player and quick learner of new software.

Responsibilities

• Resolve customer problems on the first contact using all available tools.
• Answer calls and emails promptly, professionally, and effectively.
• Provide timely updates on transportation status and shipment progress.
• Coordinate with other departments to correct shipment discrepancies.
• Escalate complex issues to the supervisor when needed.
• Identify potential problems early and resolve unexpected issues.
• Perform other duties as assigned.

Skills

Advanced English communication

Attention to detail

Time management

Customer service mindset

Team player

Software learning ability

Education

High School Diploma or equivalent

Job description

Position Title: Customer Service Representative, Import

Location: South San Francisco, CA (Onsite)

Industry: Freight Forwarding/ Global Logistics

Classification: Full-Time, Temporary

Work Schedules: Monday - Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

Summary A global logistics and freight forwarding company that specializes in international air and ocean freight, customs brokerage, and supply chain solutions is looking for an Import Customer Service Representative to join their team. This person will give clients excellent support on their import shipments. They will answer questions and resolve issues by phone and email, and make sure every client gets accurate, timely, and professional service. This is a good fit for a detail-oriented professional who wants to build a career in international logistics.

Essential Duties and Responsibilities include but are not limited to:

• Take the right steps to resolve customer problems and concerns, using all available tools to meet customer needs on the first contact.
• Answer incoming phone calls and emails promptly, professionally, and effectively.
• Give timely and accurate updates on transportation status and shipment progress, following company guidelines for customer inquiries.
• Work with other departments outside of Import Customer Service to correct and resolve shipment discrepancies.
• Escalate unique or complex issues to the right supervisor when needed.
• Spot potential problems early and solve unexpected issues as they come up.
• Perform other duties as assigned.

Qualifications

Required

• Prior experience in one or more of these areas: supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, or administrative/clerical work
• Advanced English communication skills, both written and verbal
• Able to work on-site Monday through Friday
• Able to meet tight deadlines and stay effective under pressure
• Strong attention to detail with excellent organization and time management skills
• Strong customer service mindset; focused, responsive, and people-oriented
• Able to identify client needs proactively and understand the client's point of view
• Collaborative team player
• Able to learn new software and systems quickly

Preferred

• High School Diploma or equivalent experience in a similar role
• Experience with import shipments, customs documentation, or freight forwarding processes
• Familiarity with transportation management systems (TMS) or shipment tracking platforms

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.