Import CSR: Growth Path & Benefits

Blue United Sourcing LLC; Elgin (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid training

Job summary

Blue United Sourcing LLC is hiring an Import Customer Service Representative for an on-site role in Bensenville, IL. Expect Monday–Friday hours, a $60,000–$65,000 salary, and full benefits with a 401(k) match.

You will handle customs entries, client communications, and documentation to ensure timely, compliant shipments. You will review documents, process entries, and stay in close contact with clients while training is hands-on with supervision.

Qualifications

• Strong command of the English language.
• Customer-service orientation.
• A team player who takes initiative and is open to learning new ways of doing things.
• Strong knowledge of Microsoft Excel and Microsoft Word.
• Understanding of state, federal, and international customs and trade regulations.
• Highly organized, detail-oriented, and willing to take ownership of your work.
• 3–5+ years of operational experience quoting, filing, and auditing customs entries.
• Experience working with Participating Government Agencies (PGAs) in the customs clearance process.
• Prior administrative or customer service experience in logistics.
• Proficiency with customs entry software, spreadsheets, and databases.
• Ability to pass a background check.

Responsibilities

• Prepare and process customs entries and bonds, primarily for air and ocean shipments, with some cross-border shipments.
• Complete all regulatory requirements and documentation, including transit documents and customs clearances.
• Maintain client-specific Harmonized Tariff Schedule (HTS) databases.
• Process, distribute, and release shipment documentation to carriers, freight forwarders, customers, and agents in a timely manner.
• Review and complete client billing based on established pricing, ensuring accurate costs and profit margins.
• Apply working knowledge of Incoterms and commercial invoice requirements.
• Build strong relationships with airlines, freight forwarders, customs brokers, trucking companies, and logistics vendors.
• Prepare reports and management information as requested.
• Provide courteous, prompt, and professional customer service to clients.

Skills

Customer service

Excel

Word

Team player

Attention to detail

Tools

Descartes Customs Software

Job description

Blue United Sourcing LLC is hiring an Import Customer Service Representative for an on-site role in Bensenville, IL. Expect Monday–Friday hours, a $60,000–$65,000 salary, and full benefits with a 401(k) match.

You will handle customs entries, client communications, and documentation to ensure timely, compliant shipments. You will review documents, process entries, and stay in close contact with clients while training is hands-on with supervision.