Import Customer Service Pro — Growth into Account Management

Blue United Sourcing LLC; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with 3% employer match

Paid training

Job summary

Blue United Sourcing is seeking an Import Customer Service Representative in Bensenville, IL to ensure import shipments clear customs on time and in compliance. You will review documents, process entries, and stay in close contact with clients.

The role offers a full-time W-2 position with competitive salary and a benefits package including medical, dental, and vision insurance and a 401(k) with a 3% employer match. Training is paid and there is growth potential into account management or sales.

Qualifications

• Strong command of English language and customer-service orientation.
• Team player who takes initiative and is open to learning new ways of doing things.
• Proficient with Microsoft Excel and Microsoft Word.
• Understanding of state, federal, and international customs and trade regulations.
• Highly organized and detail-oriented; takes ownership of work.
• 3–5+ years of operational experience quoting, filing, and auditing customs entries.
• Experience with Participating Government Agencies (PGAs) in customs clearance.

Responsibilities

• Prepare and process customs entries and bonds for air and ocean shipments, with some cross-border shipments.
• Complete regulatory requirements and documentation including transit documents and customs clearances.
• Maintain client-specific HTS databases.
• Process, distribute, and release shipment documentation to carriers, freight forwarders, customers, and agents promptly.
• Review and complete client billing based on pricing to ensure accurate costs and margins.
• Apply Incoterms and commercial invoice requirements knowledge.
• Build relationships with airlines, freight forwarders, customs brokers, trucking companies, and logistics vendors.
• Prepare reports and management information as requested.
• Provide courteous, prompt, and professional customer service to clients.

Skills

Strong English

Customer service

Team player

Organized

Detail oriented

Knowledge of regulations

Tools

Microsoft Excel

Microsoft Word

Descartes Customs Software

Job description

Blue United Sourcing is seeking an Import Customer Service Representative in Bensenville, IL to ensure import shipments clear customs on time and in compliance. You will review documents, process entries, and stay in close contact with clients.

The role offers a full-time W-2 position with competitive salary and a benefits package including medical, dental, and vision insurance and a 401(k) with a 3% employer match. Training is paid and there is growth potential into account management or sales.