Customs Entries & Shipping Coordinator — Customer Service

Blue United Sourcing LLC; Naperville (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid training

Job summary

Blue United Sourcing LLC is seeking a detail-oriented Customer Service Representative to manage customs entries and shipping logistics onsite in Bensenville, IL. This full-time, W-2 role focuses on ensuring accurate entries, regulatory compliance, and timely communication with clients.

You will review documents, process entries, and collaborate with carriers and brokers, with opportunities to grow into account management or sales for motivated individuals.

Qualifications

• 3–5+ years of operational experience quoting, filing, and auditing customs entries
• Experience with Participating Government Agencies (PGAs) in the customs clearance process
• Proficiency with customs entry software, spreadsheets, and databases
• Strong command of the English language and customer-service orientation

Responsibilities

• Prepare and process customs entries and bonds for air and ocean shipments
• Complete regulatory documentation including transit documents and customs clearances
• Maintain client HTS databases
• Process, distribute, and release shipment documentation to carriers, forwarders, customers, and agents
• Review client billing based on pricing for accuracy
• Apply Incoterms and commercial invoice knowledge
• Build relationships with airlines, freight forwarders, brokers, and logistics vendors
• Prepare reports and management information as requested
• Provide courteous, prompt, and professional customer service

Skills

Customer service orientation

Team player

English proficiency

Attention to detail

Highly organized

Willing to learn

Initiative

Tools

Microsoft Excel

Microsoft Word

Descartes Customs Software

Databases

Job description

Blue United Sourcing LLC is seeking a detail-oriented Customer Service Representative to manage customs entries and shipping logistics onsite in Bensenville, IL. This full-time, W-2 role focuses on ensuring accurate entries, regulatory compliance, and timely communication with clients.

You will review documents, process entries, and collaborate with carriers and brokers, with opportunities to grow into account management or sales for motivated individuals.