Import Coordinator - Hybrid

MODE Transportation, LLC; Chalfont (PA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Job summary

MODE Global is seeking an Import Coordinator to support the import traffic function, dispatch carriers, track shipments, deliver customer reports, and handle invoicing.

You will need strong organizational and communication skills, 2–3 years in customer service, and the ability to learn fast in a busy logistics setting. Proficiency with Windows, MS Excel/Word, Outlook, Descartes, and browsers is helpful.

Qualifications

• 2–3 years' experience in front-line customer service.
• Associates or Bachelor's degree in International Business preferred.
• Highly organized with quick ramp-up.
• Quick learner, multi-tasker, detail-oriented.
• Strong customer service and communication in fast-paced environment.
• Experience managing own work and meeting deadlines.
• Able to problem-solve and prioritize.
• Willingness to learn and grow in a team.
• Proficient with Windows, MS Excel/Word, Outlook, and browsers.

Responsibilities

• Support Import Department in all Import Traffic activities.
• Handle day-to-day transportation cycle; contact drivers for status.
• Execute shipments, customer reporting, tracking and billing.
• Understand customs and freight releases and escalation contacts.
• Update customer records via Descartes OS, ensuring data integrity.
• Other duties and projects as assigned.

Skills

Customer service

Communication

Organized

Multi-tasking

Detail-oriented

Problem solving

Time management

Decision making

Team player

Education

International Business degree

Tools

Descartes OS

MS Excel

MS Word

Outlook

Internet browsers

Job description

About MODE Global

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings-spanning LTL, truckload, parcel, intermodal, air, and ocean-MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Import Coordinator

About the Role

Provides support and administration of import traffic while maximizing margin and efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers' needs, tracking shipments, customer reporting, issue resolution and invoicing.

What You'll Do

• Support Import Department in all aspects of Import Traffic activity.
• Responsible for the day-to-day activities in the transportation cycle; including contacting drivers for status updates.
• Responsible for executing shipments, customer reporting, customer tracking and customer billing.
• Understand customs and freight releases and how/whom to contact for resolution.
• Update customer records via Descartes operating system, ensuring data integrity.
• Other duties and projects as assigned.

What We're Looking For

• 2-3 years' experience providing stellar, responsive, front-line customer service is preferred.
• Associates or Bachelor's degree from accredited college or university with a focus on International Business preferred.
• Highly organized; possessing the ability to learn and apply established procedures within a short ramp-up time.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and escalat to management when needed.
• Must have willingness to learn and grown in a fast-paced environment and work well with others as a team.
• Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law