Import Operations Coordinator

MODE Global; Pennsylvania; On-site; USD 42,000 - 65,000; Full time

Job summary

MODE Global is seeking an Import Coordinator in Chalfont, PA, on-site, to manage import traffic activities and support the transportation cycle. You will dispatch carriers, track shipments, generate customer reports, resolve issues, and handle invoicing with a focus on margins and efficiency.

The role requires 2–3 years of customer service experience and a degree in International Business. Strong organization, communication, and problem-solving skills are essential in a fast-paced environment.

Qualifications

• 2-3 years’ experience providing stellar, responsive, front-line customer service is preferred.
• Associates or Bachelor’s degree from accredited college or university with a focus on International Business preferred.
• Highly organized; possessing the ability to learn and apply established procedures within a short ramp-up time.
• Strong customer service and communication skills; thrives in a fast-paced environment.

Responsibilities

• Support Import Department in all aspects of Import Traffic activity.
• Execute shipments, customer reporting, customer tracking and customer billing.
• Contact drivers for status updates and resolution of issues.
• Understand customs and freight releases and how/whom to contact for resolution.
• Update customer records via Descartes operating system, ensuring data integrity.
• Other duties and projects as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Independent decision making

Teamwork

Learning agility

Education

Associates or Bachelor’s degree in International Business

Tools

Descartes system

Job description

Import Coordinator - Chalfont, PA (On-site)

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

About the Role

Provides support and administration of import traffic while maximizing margin and efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting, issue resolution and invoicing.

What You'll Do

• Support Import Department in all aspects of Import Traffic activity.
• Responsible for the day-to-day activities in the transportation cycle; including contacting drivers for status updates.
• Responsible for executing shipments, customer reporting, customer tracking and customer billing.
• Understand customs and freight releases and how/whom to contact for resolution.
• Update customer records via Descartes operating system, ensuring data integrity.
• Other duties and projects as assigned.

What We're Looking For

• 2-3 years’ experience providing stellar, responsive, front-line customer service is preferred.
• Associates or Bachelor’s degree from accredited college or university with a focus on International Business preferred.
• Highly organized; possessing the ability to learn and apply established procedures within a short ramp-up time.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and elevate to management when needed.
• Must have willingness to learn and grow in a fast-paced environment and work well with others as a team.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law