Import Coordinator - Hybrid

MODE Transportation, LLC in; Chalfont (PA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

MODE Global is seeking an Import Coordinator to support hybrid finance operations, focusing on import traffic, carrier dispatch, tracking, reporting, and invoicing. The role requires 2–3 years of customer service experience, a degree in International Business, and strong Excel/Windows skills.

You will work in a fast-paced team environment with escalation to management as needed. This position is hybrid, offering collaboration across logistics, finance, and operations.

Qualifications

• 2–3 years of front-line customer service experience.
• Associates or Bachelor’s degree in International Business preferred.
• Highly organized with the ability to learn and apply procedures quickly.
• Strong communication and problem-solving in a fast-paced environment.
• Proficient with Windows, MS Excel, MS Word, Outlook, and internet browsers.

Responsibilities

• Support Import Department in all aspects of Import Traffic activity.
• Manage day-to-day transportation cycle activities; contact drivers for status updates.
• Execute shipments, customer reporting, tracking, and billing.
• Understand customs and freight releases; know whom to contact for resolution.
• Update customer records via Descartes system, ensuring data integrity.
• Other duties and projects as assigned.

Skills

Customer service

Communication

Organizational skills

Microsoft Excel

Time management

Education

Associates or Bachelor’s degree in International Business

Tools

Descartes system

MS Excel

MS Word

Outlook

Job description

Import Coordinator - Hybrid (Finance)

About MODE Global

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings-spanning LTL, truckload, parcel, intermodal, air, and ocean-MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

About the Role

Provides support and administration of import traffic while maximizing margin and efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers' needs, tracking shipments, customer reporting, issue resolution and invoicing.

What You'll Do

• Support Import Department in all aspects of Import Traffic activity.
• Responsible for the day-to-day activities in the transportation cycle; including contacting drivers for status updates.
• Responsible for executing shipments, customer reporting, customer tracking and customer billing.
• Understand customs and freight releases and how/whom to contact for resolution.
• Update customer records via Descartes operating system, ensuring data integrity.
• Other duties and projects as assigned.

What We're Looking For

• 2-3 years' experience providing stellar, responsive, front-line customer service is preferred.
• Associates or Bachelor's degree from accredited college or university with a focus on International Business preferred.
• Highly organized; possessing the ability to learn and apply established procedures within a short ramp-up time.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and elevate to management when needed.
• Must have willingness to learn and grew in a fast-paced environment and work well with others as a team.
• Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law