Intermodal Coordinator

Mode Global; Chalfont (PA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

MODE Global, a multimodal transportation leader, is seeking a Logistics Coordinator in Chalfont, PA. You will manage customer accounts and transportation operations, ensuring service quality and margin.

This hybrid role requires strong communication and problem-solving skills to coordinate truckload, intermodal, and other modes, plus invoicing and onboarding support.

Join MODE Global to help optimize network efficiency and partner with carriers, rail providers, and internal teams.

Qualifications

• 1–2 years of experience in logistics, transportation, or related field.
• Knowledge of intermodal operations including rail and drayage.
• Strong communication and customer service skills.
• Ability to manage multiple shipments in a fast-paced environment.
• Familiarity with transportation management systems and EDI is a plus.

Responsibilities

• Coordinate and monitor intermodal shipments from origin through final delivery, including rail and drayage.
• Dispatch and communicate with carriers, drayage providers, rail partners, terminals, and customers.
• Track shipments and resolve delays, exceptions, and service issues.
• Research transportation costs and identify cost-effective solutions across intermodal, truckload, and multimodal services.
• Maintain shipment information, orders, tracking updates, and invoicing details.
• Communicate proactively with customers and internal teams regarding shipment status.
• Partner with Business Development, Sales, and Accounting to support onboarding and billing needs.
• Monitor carrier performance and ensure compliance with MODE standards.
• Identify opportunities to improve service, efficiency, profitability, and reduce charges.
• Build strong working relationships with customers, carriers, rail providers, and transportation partners.

Skills

Intermodal knowledge

Customer service

Communication

Organization

Problem solving

Multi-tasking

Cost awareness

Team collaboration

Cost research

Attention to detail

Tools

TMS (Transportation Management System)

EDI integration

Web tender platforms

Job description

About MODE Global
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Company: MODE Transportation
Location: Chalfont, PA (Hybrid - 2 days a week remote after training)

Job Title – Logistics Coordinator

About the Role

Manage customer accounts and transportation operations by ensuring clients receive the best service at the most reasonable cost while maximizing margin and network efficiency. Responsible for the day-to-day coordination of transportation activities across truckload, intermodal, and other multimodal transportation solutions, including dispatching carriers, coordinating rail and drayage movements, tracking shipments, resolving exceptions, customer reporting, and invoicing.

The Logistics Coordinator will work closely with customers, carriers, rail providers, drayage partners, and internal teams to ensure shipments move efficiently from origin to destination. This role requires strong communication, problem-solving, and organizational skills, along with the ability to manage multiple shipments and priorities in a fast-paced environment.

What You'll Do

• Coordinate and monitor intermodal shipments from origin through final delivery, including rail and drayage.
• Dispatch and communicate with carriers, drayage providers, rail partners, terminals, and customers.
• Track shipments and proactively identify and resolve delays, exceptions, and service issues.
• Research transportation costs and identify cost-effective solutions across intermodal, truckload, and multimodal services.
• Maintain accurate shipment information, customer orders, tracking updates, documentation, and invoicing details.
• Communicate proactively with customers and internal teams regarding shipment status, delays, and changes.
• Partner with Business Development, Sales, and Accounting to support customer onboarding, billing, and operational needs.
• Monitor carrier and transportation partner performance and ensure compliance with MODE standards.
• Identify opportunities to improve service, efficiency, profitability, and reduce unnecessary accessorial charges.
• Build strong working relationships with customers, carriers, rail providers, and transportation partners.

What We’re Looking For

• 1-2 Years of Experience in logistics, transportation, intermodal, freight brokerage, or a related field.
• Understanding of intermodal transportation, including rail and drayage operations.
• Strong customer service and communication skills with the ability to work effectively with multiple partners.
• Excellent organization and attention to detail with the ability to manage multiple shipments and priorities.
• Strong problem-solving skills and the ability to quickly respond to transportation issues and service exceptions.
• Comfortable working in a fast-paced environment where priorities can change throughout the day.
• Ability to research transportation options, evaluate costs, and make sound operational decisions.
• Experience with transportation management systems, EDI, web tenders, or other transportation technology is a plus.
• Strong teamwork and a customer-focused mindset.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law