Logistics Coordinator- 3PL

MODE Global; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunities for advancement

Collaborative team culture

Full benefits including health, dental, vision, and 401(k)

Job summary

MODE Global in Dallas, Texas is seeking a dynamic team member to manage accounts effectively while ensuring client satisfaction and operational efficiency. You will develop relationships with vendors, track shipments, collaborate with business development, and handle invoicing discrepancies.

The ideal candidate will have 1-3 years in brokerage or transportation, possess strong communication and problem-solving skills, and thrive in a fast-paced environment. Enjoy a collaborative culture and full suite of benefits with a national leader in multimodal transportation.

Qualifications

• 1-3 years previous brokerage or transportation-related experience preferred.
• Strong customer service and communication skills in a fast-paced environment.
• Ability to assess client situations and escalate when needed.

Responsibilities

• Manage accounts ensuring client satisfaction and efficiency.
• Develop professional relationships with vendors to negotiate services.
• Ensure compliance with MODE standards and track shipments.
• Handle invoicing discrepancies and client communications.

Skills

Brokerage-related experience

Communication skills

Problem-solving

Customer service

Job description

About the Role

Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing.

What You'll Do

• Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.
• Research and quote transportation costs.
• Collaborate with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.
• Ensure carrier performance and event compliance according to Mode standards.
• Identify and prioritize problems and make suggestions to correct the situation.
• Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.
• Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
• Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
• Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.
• Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs of occurrence.
• Assist Sales and Accounting departments on invoicing discrepancies.

What We're Looking For

• 1-3 years previous brokerage-related or transportation-related experience preferred.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and elevate to management when needed.

About MODE Global

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Benefits of Working with Us

• Opportunities for advancement within a growing national organization
• Collaborative, energetic team culture
• Full suite of benefits including health, dental, vision, and 401(k)

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law