Client Services Consultant II – Benefits Solutions

MetLife; Cleveland (OH); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health plan

401(k) with company match

Paid time off

Job summary

MetLife seeks to hire for a Client Service Consultant role within its Group Benefits team in the United States. The position begins with a 4-month training program combining classroom and on-the-job learning, leading to a CSC role focused on administrative and client service duties for MetLife group insurance customers.

The role emphasizes building relationships, collaboration with brokers/partners, and ongoing process improvements. A hybrid work arrangement with in-office days is required.

Qualifications

• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• Self-motivated to learn more about the business and is proactive in personal development.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Organizational skills

Communication skills

Customer service mindset

Autonomy

Microsoft Office

Job description

MetLife seeks to hire for a Client Service Consultant role within its Group Benefits team in the United States. The position begins with a 4-month training program combining classroom and on-the-job learning, leading to a CSC role focused on administrative and client service duties for MetLife group insurance customers.

The role emphasizes building relationships, collaboration with brokers/partners, and ongoing process improvements. A hybrid work arrangement with in-office days is required.