Implementation Specialist

Wurth Industry US; Charlotte (NC); Remote; USD 59,000; Full time

Job summary

An established industry player is seeking a Facilities Implementation Specialist to drive successful inventory solution implementations. This role involves supporting customers from pre-implementation through to post-go-live, ensuring effective inventory management across various solutions like vending machines and onsite stores. With a focus on customer satisfaction, you will engage in data collection, training, and ongoing support, while traveling extensively to client sites. If you're passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Health, Dental, and Vision Benefits

Paid Time Off

Paid Holidays

401(K) with Company Match

Company Paid Long-term Disability

Life Insurance

AD&D Insurance

Voluntary Programs

Qualifications

• 2+ years related experience in inventory management or sales.
• Strong organizational skills and customer interaction experience.

Responsibilities

• Assist with inventory management implementations and customer training.
• Provide ongoing support and maintain excellent customer relations.
• Manage travel and lead local teams during large projects.

Skills

Organizational Skills

Customer Interaction

Problem Solving

Mathematical Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Excel, SAP)

Job description

Description

Location: Open to Remote or in the following locations - Columbus, OH, Atlanta, GA, Dallas, TX, Greenwood, IN, Charlotte, NC, Orlando, FL

SUMMARY

The primary mission of the Facilities Implementation Specialist is to facilitate successful inventory solution implementations. This position provides implementation support from the pre-implementation phase (including onsite customer data collection and material identification), through the implementation phase, and post-go-live support. The role includes implementing various inventory management solutions such as crib bin management, onsite store/shop, vending machines, etc. Additionally, the Specialist will provide ongoing support to internal and external customers and conduct solution maintenance to ensure long-term success and profitability.

Compensation: Salaried at $59,000.

Location: Employee will travel weekly to customer locations. Can be based anywhere in the US within a reasonable distance to an airport.

Schedule: Scheduling and travel are based on customer needs, with up to 95% travel. Candidate should have easy access to an airport.

Why Wurth:

• Health, Dental, and Vision Benefits for employees & families
• Paid Time off starting from day one
• Paid Holidays
• 401(K) with Company Match
• Company paid Long-term Disability, Life Insurance & AD&D
• Voluntary programs

Essential Duties and Responsibilities

• Assist Sales Team with inventory management implementations, including data collection, physical inventory counting, site setup, software installation, system integration, customer training, and ongoing support.
• Organize inventory areas, set up bins, and create EOQ baselines.
• Provide weekly updates on implementation status and lead local teams during large projects.
• Develop project scope and resource requirements for large-scale implementations and train customers on new solutions.
• Maintain general knowledge of inventory solutions (CIM, VMI, POU, web-based) and product offerings.
• Ensure excellent customer relations and support non-cross-referenced items database entry.
• Manage travel in accordance with corporate guidelines.
• Support the NSI team when not onsite with customers.
• Participate in special projects and additional duties as required.

Associate Responsibilities

Support and live our core values: Candor, High Performance, Indispensable Service, and People. Value honesty, innovation, teamwork, diversity, and personal responsibility.

Education and Experience

High school diploma or equivalent required. 2+ years related experience. Familiarity with industrial products, procurement, and sales skills preferred. Customer interaction and problem solving experience a plus. Strong organizational skills required.

Qualifications

Must perform duties satisfactorily with the following skills:

• Language: Read, interpret business and technical materials; communicate effectively.
• Mathematical Skills: Perform basic calculations, percentages, and rates.
• Reasoning: Solve practical problems, interpret instructions, exercise judgment, and analyze data.

Other Skills and Requirements

Maintain confidentiality, plan and organize effectively, communicate clearly, work independently or in teams, proficient in Microsoft Office (Excel, SAP), travel 80%, valid driver’s license required.

Physical Demands

Regular talking, hearing, standing, walking, sitting; occasionally lift/move up to 50 lbs; vision requirements include close focus and adjustment.

Work Environment

Moderate noise level; accommodations available for disabilities.

Additional Information

Learn more about us:

• LinkedIn: https://www.linkedin.com/company/wurthnsi/
• Facebook: https://www.facebook.com/WurthNSI
• Website: https://www.northernsafety.com/

EOE/AA Disability/Vet

Equal Opportunity Employer. For rights info, see the "Know Your Rights" notice from the Department of Labor.