Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

RunLoyal: Pet Software; United States; Remote; USD 55,000 - 140,000; Full time

Job summary

Join a forward-thinking company revolutionizing the pet care industry as an Onboarding & Implementation Specialist. This dynamic role involves guiding clients through the onboarding process of a cutting-edge SaaS platform, ensuring their unique workflows are met with tailored solutions. You will leverage your expertise in ERP and SaaS implementations to drive customer success, while collaborating with passionate teams to enhance client experiences. If you thrive in a fast-paced environment and are eager to make a significant impact, this opportunity is perfect for you!

Benefits

Competitive compensation

Career advancement opportunities

Work with a passionate team

Flexible work hours

Remote work options

Qualifications

• 3+ years of experience in ERP or SaaS onboarding/implementation.
• Strong project management skills and ability to manage multiple clients.
• Excellent communication skills and consultative approach.

Responsibilities

• Lead customers through structured onboarding from kickoff to go-live.
• Consult on client workflows and configure the system for best fit.
• Track onboarding metrics and gather customer feedback for improvement.

Skills

ERP Implementation

SaaS Onboarding

Project Management

Communication Skills

Attention to Detail

Consultative Approach

Metrics-driven Mindset

Education

Bachelor's Degree

Tools

Hubspot

Salesforce

Zendesk

Freshdesk

Asana

Smartsheet

ClickUp

JIRA

Excel

Job description

Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

Location:

Remote (U.S.-based)

Job Type:

Job Title:

Onboarding & Implementation Specialist – SaaS/ERP (Pet Care or Related Industry Preferred)

Location:

Remote (U.S.-based)

Job Type:

Contractor (Independent 1099)

About RunLoyal:

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

Role Overview:

We are looking for an experienced Onboarding & Implementation Specialist who can lead clients through the setup of complex SaaS or ERP systems, using a consultative approach to tailor the platform to each business’s unique workflows and goals.

You will serve as a trusted advisor, guiding new clients through a structured, data-driven onboarding process to maximize their success and adoption.

What You’ll Do:

●Lead new customers through structured onboarding from kickoff through go-live.

●Consultatively assess client workflows, needs, and business processes to configure RunLoyal’s system for best fit.

●Coordinate data migration, system configuration, and integrations.

●Provide interactive training sessions via calls, video sharing sessions, and written materials.

●Track and report onboarding metrics such as time-to-launch, activation rates, and customer satisfaction.

●Identify workflow gaps and recommend best practices to clients to drive faster adoption.

●Proactively manage onboarding project timelines, ensuring milestones and deliverables are achieved.

●Collaborate closely with internal product, support, and data teams to resolve onboarding roadblocks.

●Maintain clear, detailed client documentation throughout the onboarding lifecycle.

●Gather customer feedback to continuously improve our onboarding process.

What You Bring:Must-Have Qualifications:

●3+ years of experience in ERP, SaaS, or technology onboarding/implementation.(Highly preferred in the pet care and related industry)

●Excellent written and verbal communication skills.

●Highly consultative approach with ability to understand complex workflows.

●Strong project management skills: manage multiple clients simultaneously and meet deadlines.

●Extraordinary attention to detail and ability to track multiple client progress points.

●Strong follow-through to ensure a smooth and complete onboarding process.

●Metrics-driven mindset: comfortable setting onboarding KPIs and measuring success.

●Tech-savvy: Proficient with Excel, CRM systems (Hubspot, Salesforce), and support platforms (Zendesk, Freshdesk).

●Ability to work independently with a strong ownership mentality.

Preferred Qualifications:

●Prior experience in pet care, veterinary, or related industries.

●Exposure to SaaS data migration, and experience documenting business processes.

●Familiarity with implementation tools (e.g., Asana, Smartsheet, ClickUp, JIRA).

●Knowledge of reporting/analytics tools to measure client onboarding health.

●Passion for pets and the pet care industry!

What We Value:

●Customer-Centricity: Every interaction should drive client success.

●Attention to Detail: Excellence lies in the small things.

●Consultative Partnership: Understand, advise, and tailor solutions for every client.

●Accountability & Ownership: Take initiative, own results, and celebrate wins.

●Continuous Improvement: Always seeking better ways to serve clients and scale impact.

Why Join RunLoyal:

●Opportunity to work with a rapidly growing SaaS platform shaping the pet care industry.

●Dynamic, fast-paced environment with opportunities for career advancement.

●Work with a passionate, collaborative, and forward-thinking team.

●Competitive compensation and benefits for 1099 contractors.

How to Apply:

Send your resume and a brief cover letter to [e-mail] with the subject line “Onboarding Specialist – [Your Name]”.

RunLoyal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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