Implementation & Onboarding Specialist

Updatepromise; United States; On-site; USD 60,000 - 84,000; Full time

Job summary

UpdatePromise is seeking an Implementation Representative in Columbus, Ohio to train and service new clients across our full product suite. You will travel nationwide, build strong client relationships and ensure successful onboarding.

The role demands exceptional verbal and written communication, the ability to coach large groups, and comfort with software troubleshooting. If you thrive in fast-paced environments and enjoy solving problems, this is the spot for you.

Qualifications

• Associates Degree or equivalent experience required.
• Experience in in-person customer service roles (account management/implementation) preferred.
• Willingness to travel for work.
• Comfort with learning new software and troubleshooting.
• Automotive industry experience a big plus.

Responsibilities

• Train and service new clients on full product suite.
• Provide follow-up support after onboarding.
• Build industry relationships to retain and win new clients.
• Travel nationwide to manage accounts and ensure success.
• Analyze data and translate into training recommendations.

Skills

Verbal & written communication

Coaching / training

Self-motivation / independence

Microsoft Excel

Microsoft Word

Adaptability / fast learner

Time management

Troubleshooting / problem-solving

Education

Associates Degree or equivalent experience

Job description

UpdatePromise is seeking an Implementation Representative in Columbus, Ohio to train and service new clients across our full product suite. You will travel nationwide, build strong client relationships and ensure successful onboarding.

The role demands exceptional verbal and written communication, the ability to coach large groups, and comfort with software troubleshooting. If you thrive in fast-paced environments and enjoy solving problems, this is the spot for you.