Implementation Representative

Updatepromise; Philadelphia (Philadelphia County); On-site; USD 60,000 - 84,000; Full time

Job summary

UpdatePromise is seeking an Implementation Representative to train and service new clients nationwide, ensuring smooth onboarding, adoption, and long-term success with our products. You will build meaningful industry relationships and translate data into practical guidance for teams.

The role demands excellent communication, self-motivation, travel readiness, and the ability to learn software quickly in a fast-paced environment across diverse client sites.

Qualifications

• Associates degree or equivalent work experience.
• In-person professional customer service experience (account management/implementation).
• Willingness to travel for work.
• Experience with troubleshooting software and learning systems.
• Automotive industry experience is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Train and service new clients on the full product suite.
• Follow up with existing clients after onboarding.
• Build meaningful industry relationships to retain and win clients.
• Travel nationwide to manage client accounts.
• Analyze data and translate insights into training recommendations.

Education

Associates Degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

Implementation Representative

Department: Dealer Onboarding

Employment Type: Full Time

Location: Philadelphia, Pennsylvania

Reporting To: Christian Eagon

Compensation: $60,000 - $84,000 / year

Description

Become a Part of the UpdatePromise Team

UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology.

UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

What exactly are we looking for?

An Implementation Rep. who has:

1. Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.
2. The comfortability to coach and train individuals in large groups.
3. Self-motivated, and able to work with little to no supervision.
4. Intermediate experience with Microsoft Excel and Word.
5. A quick learner who is used to a fast paced environment, and can readily adapt to new changes.
6. Excellent time management and task prioritization skills.
7. The ability to trouble shoot problems, and solve issues creatively.

What are some things you will be doing?

1. Training and servicing new clients on the full suite of our products.
2. Follow-up support with existing clients once they are fully onboarded.
3. Building meaningful industry relationships to help keep existing clients and find new potential clients.
4. Traveling throughout the country to manage accounts to help ensure their success.
5. Data analysis and translating that data into thoughtful recommendations for training of service personnel.

What do we absolutely need from you?

1. An Associates Degree OR Similar Experience
2. Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)
3. Experience with work related travel
4. Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)
5. A huge plus if you have worked within the Automotive Industry!