Client Implementation & Training Specialist

Updatepromise; San Francisco (CA); On-site; USD 60,000 - 84,000; Full time

Job summary

UpdatePromise is seeking an Implementation Representative to join the Dealer Onboarding team in San Francisco. You will train and service new clients on the full product suite while following up with existing clients post-onboarding.

The role requires coaching, strong communication, self-motivation, and the ability to travel as needed. Automotive industry exposure is a plus and Excel/Word proficiency is expected.

Qualifications

• Associate degree or equivalent experience.
• Experience in a professional in-person customer service role (Account Management, Implementation).
• Experience with work-related travel.
• Experience working with software (troubleshooting, triage, learning software systems).
• Automotive industry experience a plus.

Responsibilities

• Training and servicing new clients on the full suite of products.
• Follow-up support with existing clients after onboarding.
• Building meaningful industry relationships to maintain and grow existing and new clients.
• Traveling across the country to manage accounts and ensure client success.
• Data analysis and translating insights into training recommendations for service personnel.

Skills

Verbal communication

Written communication

Coaching

Self-motivated

Fast learner

Time management

Troubleshooting

Problem solving

Education

Associate degree

Tools

Microsoft Excel

Microsoft Word

Job description

UpdatePromise is seeking an Implementation Representative to join the Dealer Onboarding team in San Francisco. You will train and service new clients on the full product suite while following up with existing clients post-onboarding.

The role requires coaching, strong communication, self-motivation, and the ability to travel as needed. Automotive industry exposure is a plus and Excel/Word proficiency is expected.