Implementation & Client Success Specialist

Updatepromise; Seattle (WA); On-site; USD 60,000 - 84,000; Full time

Job summary

UpdatePromise is seeking an Implementation Representative to train and service clients on our product suite. This role involves coaching teams, managing multiple accounts, and traveling across the country to ensure successful onboarding and long-term satisfaction.

You will analyze client data to tailor training and support plans, collaborate with the Dealer Onboarding department, and thrive in a fast-paced tech environment that values initiative and clear communication.

Qualifications

• Excellent verbal and written communication skills; comfortable speaking with all levels of management.
• Ability to coach and train individuals in large groups.
• Self-motivated with minimal supervision.
• Intermediate experience with Microsoft Excel and Word.
• Fast learner in a dynamic environment.
• Strong time management and prioritization skills.
• Troubleshooting and creative problem solving.

Responsibilities

• Train and service new clients on the full suite of our products.
• Provide follow-up support with existing clients after onboarding.
• Build meaningful industry relationships to retain and grow accounts.
• Travel nationwide to manage accounts and ensure client success.
• Analyze data and translate insights into training recommendations for service personnel.

Skills

Verbal & written communication

Self-motivation

Time management

Adaptability

Coaching / training in groups

Customer service mindset

Education

Associates Degree OR equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

UpdatePromise is seeking an Implementation Representative to train and service clients on our product suite. This role involves coaching teams, managing multiple accounts, and traveling across the country to ensure successful onboarding and long-term satisfaction.

You will analyze client data to tailor training and support plans, collaborate with the Dealer Onboarding department, and thrive in a fast-paced tech environment that values initiative and clear communication.