Implementation & Onboarding Director

Greater Giving, Inc.; Cincinnati, Northern (OH, KY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Worldpay is seeking an Implementation & Onboarding Director to drive strategy and execution for partner onboarding from contract to activation. You will lead multiple teams, set scalable operating models, and influence cross-functional partners to accelerate merchant readiness and business growth.

The role requires extensive payments domain experience and executive-level communication skills to collaborate with Sales, Product, and Engineering while delivering measurable outcomes across

Qualifications

• 10+ years of leadership experience in payments, fintech, SaaS, or related tech environments.
• 5+ years leading managers and large-scale delivery, implementation, program management, or consulting organizations.
• Proven success building and scaling onboarding, implementation, activation, or customer delivery functions.
• Extensive knowledge of embedded payments, payment processing, PayFac operations, merchant boarding, partner onboarding, implementation governance, and activation management.

Responsibilities

• Lead and develop Implementations and Technical Consulting teams, establishing structures and performance standards.
• Own end-to-end implementation lifecycle with onboarding timelines and activation goals.
• Oversee governance, portfolio health, risk management, and executive escalations across partner implementations.
• Lead the Technical Consulting team for integration guidance and solution reviews.
• Drive partner activation and readiness with scalable frameworks for technical and operational readiness.
• Collaborate with Sales, Product, Engineering, Risk, Compliance, Operations, and others to deliver a seamless onboarding experience.
• Lead transformation initiatives focused on workflow automation, tooling, and documentation standardization.
• Own and report on KPIs like cycle time, activation velocity, and partner satisfaction.

Skills

Leadership

Payments knowledge

Program management

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree in Business, CS, IS or related field

Tools

APIs

Job description

Make your mark at one of the biggest names in payments. We’re looking for an Implementation & Onboarding Director to join our ever-evolving team and help shape the future of global commerce.

What you’ll own

In this leadership role, you'll drive the strategy, execution, and continuous improvement of our implementation and technical consulting functions, ensuring partners successfully transition from contract signature through activation and operational readiness. You'll lead high-performing teams, influence cross-functional stakeholders, and build scalable operating models that accelerate partner success and business growth.

• Lead and develop Payrix Implementations and Technical Consulting organizations, establishing team structures, talent development strategies, succession plans, and performance standards.
• Own the end-to-end implementation lifecycle, ensuring successful delivery against onboarding timelines, activation goals, and partner milestones.
• Oversee project governance, portfolio health, risk management, issue resolution, and executive escalations across strategic partner implementations.
• Lead the Technical Consulting team responsible for integration guidance, solution architecture reviews, technical readiness assessments, testing support, certification activities, and launch preparation.
• Drive partner activation and readiness by establishing scalable frameworks for technical, operational, go-to-market, support, and merchant activation readiness.
• Partner closely with Sales, Product, Engineering, Risk, Compliance, Operations, Partner Success, Enablement, and Solution Engineering teams to deliver seamless onboarding experience.
• Lead implementation transformation initiatives focused on workflow automation, tooling enhancements, documentation standardization, resource optimization, and self-service capabilities.
• Own and report on key performance metrics including implementation cycle time, activation velocity, merchant activation rates, resource utilization, portfolio health, partner satisfaction, and implementation quality.

What you’ll bring

• 10+ years of leadership experience within payments, fintech, SaaS, platform implementations, or related technology environments.
• 5+ years leading managers and large-scale delivery, implementation, program management, or consulting organizations.
• Proven success building and scaling onboarding, implementation, activation, or customer delivery functions.
• Extensive knowledge of embedded payments, payment processing, PayFac operations, merchant boarding, partner onboarding, implementation governance, and activation management.
• Strong understanding of APIs, payment integrations, technical enablement, risk and compliance dependencies, operational readiness frameworks, and change management.
• Demonstrated expertise in program and project management methodologies, governance, risk mitigation, and cross-functional stakeholder management.
• Executive-level communication, influencing, and relationship-building skills with both technical and non-technical audiences.
• Bachelor’s degree in business, Computer Science, Information Systems, or a related field, or equivalent experience.

It’s a bonus if you have

• Experience leading implementation or technical consulting teams within an embedded payments or payment facilitation platform.
• PMP, Agile, Scrum, or other project/program management certifications.
• Experience driving process transformation, workflow automation, and operational scalability initiatives.
• A track record of improving partner activation, onboarding efficiency, and customer experience through data-driven decision-making.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.