Implementation & Onboarding Director

Global Payments Inc.; Cincinnati (OH); On-site; USD 160,000 - 230,000; Full time

Job summary

Global Payments Inc. seeks an Implementation & Onboarding Director to guide strategy and execution for partner onboarding, activation, and readiness.

You will lead cross-functional teams across product, engineering, risk, and sales to deliver scalable implementations and measurable outcomes. You will own end-to-end lifecycle, governance, and performance metrics, building frameworks for efficiency, risk management, and customer experience.

Qualifications

• 10+ years of leadership in payments/fintech/SaaS implementations or related tech environments.
• 5+ years leading managers and large-scale delivery, implementation, program management, or consulting.

Responsibilities

• Lead and develop Implementations and Technical Consulting teams, establishing structures and performance standards.
• Own end-to-end implementation lifecycle, onboarding timelines, activation goals, and partner milestones.
• Oversee governance, portfolio health, risk management, issue resolution, and executive escalations across strategic partner implementations.
• Drive partner activation and readiness with scalable frameworks for technical, operational, go-to-market, and merchant activation readiness.
• Collaborate with Sales, Product, Engineering, Risk, Compliance, Operations, Partner Success, Enablement, and Solution Engineering to deliver seamless onboarding.

Skills

Leadership experience

Program management

Executive communication

Stakeholder management

Education

Bachelor's degree in business/CS/IS

Tools

APIs & integration

PM certifications (PMP/Agile/Scrum)

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for an Implementation & Onboarding Director to join our ever-evolving team and help shape the future of global commerce.

What You'll Own

In this leadership role, you'll drive the strategy, execution, and continuous improvement of our implementation and technical consulting functions, ensuring partners successfully transition from contract signature through activation and operational readiness. You'll lead high-performing teams, influence cross-functional stakeholders, and build scalable operating models that accelerate partner success and business growth.

• Lead and develop Payrix Implementations and Technical Consulting organizations, establishing team structures, talent development strategies, succession plans, and performance standards.
• Own the end-to-end implementation lifecycle, ensuring successful delivery against onboarding timelines, activation goals, and partner milestones.
• Oversee project governance, portfolio health, risk management, issue resolution, and executive escalations across strategic partner implementations.
• Lead the Technical Consulting team responsible for integration guidance, solution architecture reviews, technical readiness assessments, testing support, certification activities, and launch preparation.
• Drive partner activation and readiness by establishing scalable frameworks for technical, operational, go-to-market, support, and merchant activation readiness.
• Partner closely with Sales, Product, Engineering, Risk, Compliance, Operations, Partner Success, Enablement, and Solution Engineering teams to deliver seamless onboarding experience.
• Lead implementation transformation initiatives focused on workflow automation, tooling enhancements, documentation standardization, resource optimization, and self-service capabilities.
• Own and report on key performance metrics including implementation cycle time, activation velocity, merchant activation rates, resource utilization, portfolio health, partner satisfaction, and implementation quality.

What You'll Bring

• 10+ years of leadership experience within payments, fintech, SaaS, platform implementations, or related technology environments.
• 5+ years leading managers and large-scale delivery, implementation, program management, or consulting organizations.
• Proven success building and scaling onboarding, implementation, activation, or customer delivery functions.
• Extensive knowledge of embedded payments, payment processing, PayFac operations, merchant boarding, partner onboarding, implementation governance, and activation management.
• Strong understanding of APIs, payment integrations, technical enablement, risk and compliance dependencies, operational readiness frameworks, and change management.
• Demonstrated expertise in program and project management methodologies, governance, risk mitigation, and cross-functional stakeholder management.
• Executive-level communication, influencing, and relationship-building skills with both technical and non-technical audiences.
• Bachelor's degree in business, Computer Science, Information Systems, or a related field, or equivalent experience.

It's a bonus if you have

• Experience leading implementation or technical consulting teams within an embedded payments or payment facilitation platform.
• PMP, Agile, Scrum, or other project/program management certifications.
• Experience driving process transformation, workflow automation, and operational scalability initiatives.
• A track record of improving partner activation, onboarding efficiency, and customer experience through data-driven decision-making.

About The Team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.