Implementation & Onboarding Director

Worldpay, LLC; Cincinnati (OH); On-site; USD 180,000 - 260,000; Full time

Job summary

Worldpay, LLC is seeking a seasoned leader to drive the strategy, execution, and continuous improvement of our implementation and technical consulting functions. You will lead teams, shape scalable operating models, and ensure seamless onboarding from contract through activation for key partners.

You will own end-to-end delivery, governance, and performance metrics while partnering with Sales, Product, Engineering, and Risk to accelerate partner success and growth.

Qualifications

• Leadership and scaling of onboarding, implementation, activation, or delivery functions.
• Experience leading managers and large-scale delivery teams in payments/fintech.
• Strong governance, risk mitigation, and cross-functional stakeholder management.
• Proven track record in program/project management methodologies and governance.
• Experience improving partner activation and customer experience using data-driven decisions.

Responsibilities

• Drive strategy, execution, and continuous improvement of implementation and technical consulting.
• Lead high-performing teams and build scalable operating models for partner success.
• Own end-to-end implementation lifecycle from onboarding to activation and readiness.
• Oversee governance, portfolio health, risk, issues, and escalations across deployments.
• Collaborate with Sales, Product, Engineering, Risk, Compliance, and Support to ensure seamless onboarding.
• Lead transformation initiatives for workflow automation, tooling, and self-service capabilities.

Skills

Leadership

Delivery management

Stakeholder management

Change management

Data-driven decision making

Executive communication

Program & project management

Embedded payments knowledge

Payments/fintech domain knowledge

Mentoring & people development

Education

Bachelor’s degree in business, Computer Science, Information Systems, or related field

Tools

APIs

Payment processing

Solution architecture

Job description

What you’ll own

• In this leadership role, you'll drive the strategy, execution, and continuous improvement of our implementation and technical consulting functions, ensuring partners successfully transition from contract signature through activation and operational readiness.
• You'll lead high-performing teams, influence cross-functional stakeholders, and build scalable operating models that accelerate partner success and business growth.
• Lead and develop Payrix Implementations and Technical Consulting organizations, establishing team structures, talent development strategies, succession plans, and performance standards.
• Own the end-to-end implementation lifecycle, ensuring successful delivery against onboarding timelines, activation goals, and partner milestones.
• Oversee project governance, portfolio health, risk management, issue resolution, and executive escalations across strategic partner implementations.
• Lead the Technical Consulting team responsible for integration guidance, solution architecture reviews, technical readiness assessments, testing support, certification activities, and launch preparation.
• Drive partner activation and readiness by establishing scalable frameworks for technical, operational, go-to-market, support, and merchant activation readiness.
• Partner closely with Sales, Product, Engineering, Risk, Compliance, Operations, Partner Success, Enablement, and Solution Engineering teams to deliver seamless onboarding experience.
• Lead implementation transformation initiatives focused on workflow automation, tooling enhancements, documentation standardization, resource optimization, and self-service capabilities.
• Own and report on key performance metrics including implementation cycle time, activation velocity, merchant activation rates, resource utilization, portfolio health, partner satisfaction, and implementation quality.

What you’ll bring

• 10+ years of leadership experience within payments, fintech, SaaS, platform implementations, or related technology environments.
• 5+ years leading managers and large-scale delivery, implementation, program management, or consulting organizations.
• Proven success building and scaling onboarding, implementation, activation, or customer delivery functions.
• Extensive knowledge of embedded payments, payment processing, PayFac operations, merchant boarding, partner onboarding, implementation governance, and activation management.
• Strong understanding of APIs, payment integrations, technical enablement, risk and compliance dependencies, operational readiness frameworks, and change management.
• Demonstrated expertise in program and project management methodologies, governance, risk mitigation, and cross-functional stakeholder management.
• Executive-level communication, influencing, and relationship-building skills with both technical and non-technical audiences.
• Bachelor’s degree in business, Computer Science, Information Systems, or a related field, or equivalent experience.
• It’s a bonus if you have Experience leading implementation or technical consulting teams within an embedded payments or payment facilitation platform.
• PMP, Agile, Scrum, or other project/program management certifications.
• Experience driving process transformation, workflow automation, and operational scalability initiatives.
• A track record of improving partner activation, onboarding efficiency, and customer experience through data-driven decision-making.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

EEO Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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