Product Manager II, Global SMB and Integrated Payments Digital Experience

Worldpay, LLC; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Worldpay, LLC is seeking a Product Manager II for Global SMB and Integrated Payments Digital Experience. You will define and deliver digital experiences that help small and mid-size merchants grow their businesses, across portals and apps, from discovery through launch and optimization.

You will work with Engineering and UX to ship mobile-first products, set KPIs, analyze data, and align roadmaps with business priorities in a fast-paced fintech environment.

Qualifications

• Four or more years of product management experience.
• Experience with digital product capabilities across platforms.
• Knowledge of payments, merchant services, or fintech.
• Experience with data-driven product decisions.
• Experience with Agile development.

Responsibilities

• Define product vision, strategy, and roadmaps.
• Translate merchant needs into requirements and stories.
• Lead end-to-end product lifecycle from discovery to launch.
• Collaborate with Engineering and UX to deliver mobile-first products.
• Monitor KPIs and drive adoption and satisfaction.

Skills

Analytical thinking

Agile / Scrum

Stakeholder management

Communication skills

Problem solving

Data-driven decision making

Education

Bachelor’s degree in business, technology, finance, marketing, or related field

Tools

Pendo

Amplitude

Mixpanel

Quantum Metric

SQL

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Product Manager II, Global SMB and Integrated Payments Digital Experience to join our product team and help shape the future of global commerce.

What you’ll own

• As a Product Manager II, you will define, deliver, and optimize digital experiences that help small and medium-sized merchants manage and grow their businesses.
• You will independently manage product capabilities across their lifecycle, from customer discovery and strategy through delivery, launch, adoption, and continuous improvement.
• Your work may span merchant portals, mobile applications, onboarding, payments, reporting, account servicing, self-service, and value-added services.
• You will benefit from Worldpay’s investment in research and development as you create scalable products for the rapidly changing fintech landscape.
• You will ensure that merchant needs, market changes, and business priorities are reflected in product plans and roadmaps.
• Define product vision, strategy, roadmaps, and measurable outcomes for assigned digital capabilities.
• Independently lead moderately complex initiatives from discovery through delivery, launch, adoption, and optimization.
• Translate merchant needs, business priorities, data, and market opportunities into product requirements and prioritized plans.
• Prepare and present product plans, business cases, roadmap updates, risks, tradeoffs, and growth opportunities.
• Develop business scope documents, product requirements, customer journeys, user stories, acceptance criteria, and release recommendations.
• Partner with Engineering and User Experience to deliver intuitive, accessible, mobile-first products.
• Use customer feedback, behavioral analytics, and operational metrics to identify friction and improve merchant outcomes.
• Define and monitor KPIs for adoption, engagement, customer satisfaction, digital activation, and operational efficiency.
• Coordinate product dependencies, release readiness, and stakeholder communications across teams and regions.
• Contribute to budget and portfolio planning, including initiative prioritization and roadmap sequencing.
• Evaluate product financial performance and support recommendations that balance merchant value, business impact, and delivery complexity.
• Collaborate with internal stakeholders, technology vendors, and strategic partners when needed.

What you’ll bring

• Bachelor’s degree in business, technology, finance, marketing, or a related field, or an equivalent combination of education and experience.
• Four or more years of relevant experience in product management, product ownership, business analysis, payments, fintech, banking, accounting, or financial operations.
• Experience independently managing digital product capabilities or moderately complex initiatives.
• Knowledge of payment processing, merchant acquiring, merchant services, settlements, reconciliation, reporting, or account servicing.
• Experience developing customer-facing digital products such as portals, mobile applications, self-service platforms, or embedded experiences.
• Strong analytical skills and experience using qualitative and quantitative data to make product decisions.
• Experience defining KPIs, measuring product performance, and presenting recommendations to stakeholders.
• Strong communication, presentation, stakeholder management, and problem-solving skills.
• Ability to influence decisions, build alignment, and manage competing priorities without direct authority.
• Experience working in Agile product development environments.
• It’s a bonus if you have Experience with integrated payments, integrated payments, value-added services, or financial technology platforms.
• Experience with Pendo, Amplitude, Mixpanel, Quantum Metric, or a similar digital analytics platform.
• Experience with SQL, business intelligence, reporting, or data visualization tools.
• Experience supporting products across multiple platforms, customer segments, markets, or geographic regions.
• Familiarity with APIs, integrated software partners, or platform-based product capabilities.
• Experience conducting customer research, usability testing, pilots, or product experimentation.

About the team

The Global SMB and Integrated Payments Digital Experience team creates connected, intuitive, and scalable experiences for merchants across digital channels. We partner across Product, Engineering, User Experience, Operations, Customer Support, Analytics, Commercial, and regional business teams. Together, we are simplifying merchant journeys, increasing digital adoption, expanding self-service, and delivering consistent experiences across platforms and markets. Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections– it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position.

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

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